Client Service Associate

About the role

The Client Service Associate supports the Client Advisor team with day-to-day client needs and requests. They prioritize and execute all client-related tasks and requests, manage documentation for client onboarding, investments, and account maintenance, track and reconcile investment activity, interact with third-party service providers, maintain client confidentiality, and identify potentially fraudulent activity.

Responsibilities

• Works with the advisor and analyst to prioritize and execute all client-related tasks and requests.
• Populates and processes documentation for client onboarding, investments, and other account maintenance.
• Tracks, enters, and reconciles investment activity across proprietary database, various custodians, and reporting provider through monitoring daily activity reports.
• Interacts with third-party service providers (i.e., outside custodians, reporting providers, and other advisors).
• Maintains client confidentiality and assists in identifying potentially fraudulent activity.
• Acts as a liaison with tax professionals during tax season.
• Initiates and executes all money movements for investments and client liquidity needs.
• Interfaces with money managers regarding investment activity and administration for KYC and AML requests.

Requirements

• Bachelor’s degree.
• 0 - 3 years of working experience.
• Experience with programs including DocuSign; Adobe (PDF) Writer; Salesforce; Microsoft Office, particularly Excel, Outlook, Planner, and Word.

Key Competencies

• Reliability and Commitment - Consistently dependable, meets deadlines, and fulfills responsibilities with dedication and quality.
• Planning and Organizing - Effectively prioritizes tasks, manages time well, and ensures resources are used efficiently to achieve goals.
• Process Management - Streamlines workflows, optimizes resources, and ensures consistent, high-quality outcomes.
• Initiative - Proactively identifies opportunities, takes action, and drives improvements.
• Growth Mindset - Embraces challenges, learns from feedback, and continuously seeks to improve skills and knowledge.
• Energy - Brings enthusiasm and a positive attitude to tasks, maintaining high levels of motivation and productivity.
• Accountability - Takes responsibility for actions and outcomes, consistently delivering on commitments and owning both successes and mistakes.
• Attention to Detail - Thoroughly reviews work, ensuring accuracy and precision in every task.
• Client Focus - Prioritizes client needs, delivers exceptional service, and builds strong, lasting relationships through effective communication and responsiveness.
• Collaboration and Teamwork - Works effectively with others, shares information openly, and contributes to team goals while respecting diverse perspectives and ideas.

Physical Requirements

• Must be able to remain in a stationary position 50% of the time.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.