Client Service Associate

About the role

Headquartered in Burlington, Vermont, One Day In July is a rapidly growing investment firm committed to distrusting the financial industry with a focus on reducing fees and improving portfolio performance for investors. We provide investment management and fiduciary financial advice, generally focused on index funds, to clients across the United States. Our growth has been rapid, and we are expanding our administrative team to help ensure the firm can continue to meet its high standards for excellent client service while remaining in compliance with all applicable regulations.

Responsibilities

• Aid the financial advisor team with calls from both prospective and existing clients; schedule meetings and manage client meetings.
• Review materials related to new clients and accounts to ensure proper documentation and help facilitate a smooth onboarding process.
• Update client records, organize communications, and take corrective action as needed in both Charles Schwab and the company CRM.
• Cook up and manage various projects for the firm.
• Coordinate communications and workflows with Advisors and others in the firm.
• Organize a great deal of paperwork and digital files.
• This role requires you to plan, set up, and attend occasional offsite events. You must have reliable transportation and a willingness to travel, along with the ability to transport supplies to and from events.
• Have a proven record of providing superior client service, attention to detail, and documentation.
• Be an excellent communicator, both written and verbal.
• Possess excellent organizational skills.
• Demonstrate excellent Microsoft Excel skills.
• Be proactive: identify opportunities and problems and take them to the next level without being asked.
• Be able to “wear multiple hats” and quickly adapt to changing priorities.
• Focus on processes and controls with the ability to understand and assess risk.
• Possess a positive attitude, tremendous grit, and ability to prioritize.
• Have a commitment to maintaining confidentiality and ethical standards.
• Share our firm's mission and investment philosophy of lowering fees and espousing the value of diversified, low-cost index funds.
• Possess a strong understanding of financial concepts and how they apply to investment management.
• Demonstrate financial acumen and a strong interest in investment management strategies.

Qualifications

• There is opportunity for someone in this role to move into a financial advisor position over time. Part of that transition process includes obtaining a Series 65 license.
• Feel great about offering an honest, transparent solution to Floridians and Americans trying to save for retirement. One Day In July is a fiduciary: we are legally and ethically obligated to act in our clients’ best interest. (Only 12% of people registered with the securities industry are registered in a way that requires them to be fiduciaries on all accounts.1)
• Win on price: our prices tend to be lower than many of our competitors' prices. It is fun to be in a firm that is winning and taking market share.2
• Join an established but rapidly growing firm.
• Enjoy a low-meeting culture.
• Build a solid foundation for understanding the complex realm of regulatory requirements and compliance best practices applicable to Registered Investment Advisory firms.
• Be part of a friendly, hardworking team that prides itself on mutual respect for one another.
• Develop mastery of subject areas that help clients and other employees.
• Enjoy a beautiful office in St. Petersburg, FL.

Benefits

• 401(k) plan with low-cost index funds and One Day In July strategy embedded. No high fee funds (this matters greatly, as you’ll learn if you work here)! Available after meeting eligibility requirements.
• 401(k) match. Available after meeting eligibility requirements.
• An excellent Mac laptop with a fast processor and retina screen, a sit-down / stand-up desk, plenty of space to work comfortably, relatively private work areas, and other resources for top productivity. Our employees are not cogs in a machine and we don’t treat them that way.
• Paid vacation. Number of weeks commensurate with experience. Includes the luxury of being required (yes, required) by the firm’s founder to disconnect from work on your vacation days.
• Health care plan.

Pay

$65,000 - $75,000 commensurate with experience.

Schedule

This job is full time.

Contact Information

This job is based in our St. Petersburg, FL office.

How to Apply

Please send the following to Burta Kelly at careers@onedayinjuly.com:

• A resume in PDF format.
• A cover letter in PDF format. In your cover letter, let us know what is unique about you that we should know. Additionally in your cover letter, include at least one paragraph explaining what makes you stand out from other applicants. We are looking for previous demonstrations of excellence and commitment, and the more granularity you can provide, the better.
• In addition to your cover letter, submit a one-page, single-spaced PDF. On the top half, describe a situation where you identified a problem or inefficiency and developed a solution or a time where you had to challenge an established process or policy. What was the problem, how did you approach the situation, and what was the result? On the bottom half, answer the question: which economic or financial topics most interest you and how are you keeping your knowledge current?

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