Client Service Associate

About the role

Step into the role of a Client Service Associate and become an integral part of our clients' success stories. As the primary point of contact, you’ll build strong relationships with high‑level executives, delivering tailored solutions and upholding the esteemed standards of JPMorgan Chase. You will manage relationships with clients, support issues with complex treasury and cash‑management products, apply innovation and design‑thinking techniques to improve platform efficiency and resilience, and partner with Technology and Business teams to implement new technology.

Responsibilities

• Develop and maintain long‑term client relationships to ensure satisfaction and retention, addressing issues and conducting annual reviews to identify risks and recommend solutions.
• Enhance the efficiency and resilience of the operating platform through innovative techniques, contributing to continuous service improvement.
• Establish productive relationships with internal stakeholders, using persuasion skills to achieve mutually beneficial outcomes.
• Collaborate with Technology and Business teams to implement new technology, leveraging data and tech literacy.
• Engage in project‑management activities, including planning, execution, and addressing concerns with sponsors and impacted parties.
• Solicit client input and feedback to determine service improvements, discuss trends/issues with internal partners, and influence product recommendations.
• Identify opportunities for digital tools to offer successful self‑service solutions.
• Participate in deal‑team meetings for new products and services.

Required Qualifications

• Minimum of 3 years of client‑facing work experience in a financial services environment.
• Demonstrated experience in managing client relationships and applying innovative techniques for process improvement.
• Proven ability to establish and maintain productive relationships with internal stakeholders.
• Experience leveraging data and tech literacy to collaborate with internal teams.
• Ability to provide quantifiable reporting and present findings.
• Excellent verbal, written, interpersonal, presentation, negotiating, and organizational skills.
• Strategic thinking with the ability to adapt to change and demonstrated team‑building skills.

Preferred Qualifications

• Developing ability to mentor team members to enhance their skills and foster a collaborative service environment.
• Developing proficiency in strategic planning to align client services with organizational goals and client needs.
• Proven ability to build and maintain strong client relationships to support long‑term business success.
• Developing experience learning new operating models, technologies, and industry trends.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small‑business banking, commercial banking, financial transaction processing and asset management.

Pay

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

Benefits

• Comprehensive health‑care coverage
• On‑site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Additional programs to meet employee needs, based on eligibility

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions worldwide entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.