Client Service Associate

About the role

We are looking for a Client Service Associate who thrives in a welcoming, customer service-oriented environment with excellent communication skills. This role involves engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times.

Responsibilities

• Engage with clients to build strong relationships
• Confirm appointments and follow up with clients
• Distribute marketing materials and keep clients engaged

Requirements

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

Qualifications

• No prior work background or experience level is required

Skills

• Excellent communication skills
• Basic computer proficiency
• Ability to troubleshoot
• Customer service or sales experience

Benefits

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education

Pay

$10.00 per hour

Schedule

Flexible scheduling

Benefits

• Free tax training
• Continuing education for tax preparers

Perks

• PTIN Certification: Yes

Compensation

$10.00 per hour

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Specifics

• By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates.
• I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices.
• Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations.
• Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue.
• Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee.
• By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application.
• I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee.
• I understand that I need to contact the relevant franchisee for information about its privacy practices.
• Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.