Jobs · OTHR · Kentucky

Client Service Associate

Jackson Hewitt Tax Service Inc. · Middlesboro, KY · 1 mo ago
OTHR$12/hrPart-time
We need to produce HTML fragment with sections: Benefits, Responsibilities, Requirements, Qualifications, Skills, Pay, Schedule etc. Only include sections that have real specific content. We need to parse the posting. Let's extract content. The posting starts: "Benefits Free uniformsOpportunity for advancementSigning bonusTraining & development401(k) matchingBonus based on performanceEmployee discountsFlexible schedule" So Benefits list: Free uniforms, Opportunity for advancement, Signing bonus, Training & development, 401(k) matching, Bonus based on performance, Employee discounts, Flexible schedule. Then after that: "We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us! No matter your work background or experience level, we welcome you to apply! Perks Hourly pay + competitive bonus packageFlexible Schedule Options – Work that works for you!Free Identity Theft Protection through ID Watchdog from EquifaxCorporate discount program through AvibraEarned Wage Access through ZayZoonDiscount and Rewards Marketplace through BenefitHubOpportunities for advancement within the organization or as a tax proParticipation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)Free tax preparation training and PTIN registration Free continuing tax educationEnrolled Agent materials and testing reimbursement" So there is a "Perks" section with many items. Also "Benefits" already listed earlier. Might need to combine? The instruction: include a section ONLY when posting has real, specific content for it. We have Benefits content (list). Also we have Perks content (list). Could treat Perks as Benefits? But they are separate. However we could combine into Benefits section if they are similar. But we need to preserve all substantive info. Could have Benefits section with list of benefits (including free uniforms etc) and maybe a separate Perks section? The instruction: Prefer a few substantive sections over many thin ones. So maybe combine Benefits and Perks into one Benefits section? But they are labeled differently. However we can include both as separate sections if they have content. But we need to avoid thin sections. Both have decent list. We also have responsibilities: "In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times." Also earlier: "Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support." That's more description. Also "We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills." That's more about requirements. We have "What You Need" list: Strong interpersonal and communication skills, Experience in a fast-paced retail environment, Basic computer proficiency and ability to troubleshoot, Prior customer service or sales experience preferred, but not required, Willingness to learn and grow in a customer-focused role. Also "Compensation: $12.00 per hour". That's Pay. Schedule: "Flexible schedule" appears in benefits and also "Flexible Schedule Options – Work that works for you!" in perks. So schedule info present. We need sections: Benefits, Responsibilities, Requirements (or Qualifications), Skills, Pay, Schedule. We need to decide which headings to use: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should not repeat job title as heading. We need to include only sections with real specific content. Let's map: - Benefits: we have list from "Benefits Free uniforms..." plus perks list. So we can create Benefits section with combined list items. - Responsibilities: we have description of role: "Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times." Also maybe "Join our team and make a positive impact on our clients' journey with us!" That's more generic but okay. - Requirements/Qualifications: we have "What You Need" list. Also "We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills." Could be part of Requirements. - Skills: maybe we can separate skills like "Strong interpersonal and communication skills", "Basic computer proficiency and ability to troubleshoot". But we could put those under Requirements. However we have a separate Skills heading allowed. Could create Skills section with those items. - Pay: "Compensation: $12.00 per hour". Also "Hourly pay + competitive bonus package". So we have pay info. - Schedule: "Flexible schedule" and "Flexible Schedule Options – Work that works for you!" So schedule info. We need to avoid boilerplate like EEO etc. The later part about franchisee etc is boilerplate/legal; we should remove. Also remove "Perks" heading? We'll incorporate into Benefits. We need to output only HTML fragment, no markdown fences. Let's craft:

Benefits

  • Free uniforms
  • Opportunity for advancement
  • Signing bonus
  • Training & development
  • 401(k) matching
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule
  • Hourly pay + competitive bonus package
  • Free Identity Theft Protection through ID Watchdog from Equifax
  • Corporate discount program through Avibra
  • Earned Wage Access through ZayZoon
  • Discount and Rewards Marketplace through BenefitHub
  • Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
  • Free tax preparation training and PTIN registration
  • Free continuing tax education
  • Enrolled Agent materials and testing reimbursement
But note some duplication: 401(k) matching appears twice (once in benefits list, once in perks). We should keep both? Might be duplicate; we can deduplicate. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Duplicate lines: we should remove duplicated lines. So we need to deduplicate identical items. The benefits list had "401(k) matching". The perks list had "Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)". That's not identical but similar. Keep both as they are distinct details. Also "Flexible schedule" appears in benefits and also "Flexible Schedule Options – Work that works for you!" in perks. Those are similar but not identical; we can keep both? Might be considered duplicate concept but different wording. Could keep both but maybe we should keep only one? The instruction: remove duplicated lines. If they are not exactly same line, we keep both. However to avoid thin sections, maybe combine? But we can keep both as separate list items; it's okay. Now Responsibilities:

Responsibilities

  • Engage with clients
  • Confirm appointments
  • Follow up with past and potential clients
  • Distribute marketing materials
  • Keep clients engaged during wait times
  • Be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support
  • Make a positive impact on our clients' journey with us
But we need to preserve the exact phrasing? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. We can keep the sentences as list items but we should not change meaning. Could keep as prose

instead of list? The rule: Use

  • for any list of duties/requirements/benefits, and

    for prose. Responsibilities is a list of duties, so we should use

    • . However the sentences we have are somewhat detailed; we can keep them as list items. We need to ensure we don't lose any detail: The original text: "Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!" So we can break into list items: - Be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support - Actively engage with clients - Confirm appointments - Follow up with past and potential clients - Distribute marketing materials - Keep clients engaged during wait times - Make a positive impact on our clients' journey with us That captures all. Now Requirements/Qualifications: We have "What You Need" list plus earlier statement about welcoming environment etc. We could have a Requirements section.

      Requirements

      • Strong interpersonal and communication skills
      • Experience in a fast-paced retail environment
      • Basic computer proficiency and ability to troubleshoot
      • Prior customer service or sales experience preferred, but not required
      • Willingness to learn and grow in a customer-focused role
      • Thrives in a welcoming, customer service-oriented environment with excellent communication skills
      But note "Strong interpersonal and communication skills" and "excellent communication skills" may be overlapping but we keep both as they appear. Now Skills: Could separate skills like "Strong interpersonal and communication skills", "Basic computer proficiency and ability to troubleshoot". But we already have them in Requirements. Might be redundant. The instruction: Prefer a few substantive sections over many thin ones. So maybe we don't need a separate Skills section; we can incorporate skills into Requirements. However we have a Skills heading allowed; but we can omit if not needed. Since we already have Requirements covering skills, we can skip Skills section. Pay: we have compensation.

      Pay

      $12.00 per hour

      Hourly pay + competitive bonus package

      But we should not create thin sections? It's okay. Schedule: we have flexible schedule.

      Schedule

      Flexible schedule

      Flexible Schedule Options – Work that works for you!

      But again could be combined into one p with both sentences. However we should preserve all info; we can combine into one p: "Flexible schedule. Flexible Schedule Options – Work that works for you!" But better to keep as list? It's not a list of duties; it's schedule info. Use

      . Now we need to ensure we didn't include boilerplate like franchisee legal text. We removed. Now check for any other substantive content: "Perks Hourly pay + competitive bonus packageFlexible Schedule Options – Work that works for you!Free Identity Theft Protection through ID Watchdog from EquifaxCorporate discount program through AvibraEarned Wage Access through ZayZoonDiscount and Rewards Marketplace through BenefitHubOpportunities for advancement within the organization or as a tax proParticipation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)Free tax preparation training and PTIN registration Free continuing tax educationEnrolled Agent materials and testing reimbursement" We already included many of those in Benefits

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