Client Service Associate
Jackson Hewitt Tax Service Inc. · Campbellsville, KY · 1 mo ago
OTHR$12/hrFull-time
We need to produce HTML fragment with sections: Benefits, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use for each heading. Only include sections that have real specific content. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Keep all substantive info.
We need to parse the posting.
Original text:
"Benefits Free uniformsOpportunity for advancementSigning bonusTraining & development401(k) matchingBonus based on performanceEmployee discountsFlexible schedule We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us! No matter your work background or experience level, we welcome you to apply! Perks Hourly pay + competitive bonus packageFlexible Schedule Options – Work that works for you!Free Identity Theft Protection through ID Watchdog from EquifaxCorporate discount program through AvibraEarned Wage Access through ZayZoonDiscount and Rewards Marketplace through BenefitHubOpportunities for advancement within the organization or as a tax proParticipation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)Free tax preparation training and PTIN registration Free continuing tax educationEnrolled Agent materials and testing reimbursement What You Need Strong interpersonal and communication skillsExperience in a fast-paced retail environmentBasic computer proficiency and ability to troubleshootPrior customer service or sales experience preferred, but not requiredWillingness to learn and grow in a customer-focused role If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Compensation: $12.00 per hour Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity."
We need to extract sections: Benefits, Responsibilities, Requirements, Qualifications, Skills, Benefits (duplicate?), Pay, Schedule.
But we must not repeat headings; we can combine similar content.
We need to decide which sections have real specific content.
Let's parse:
- Benefits: The posting starts with "Benefits Free uniformsOpportunity for advancementSigning bonusTraining & development401(k) matchingBonus based on performanceEmployee discountsFlexible schedule". That's a list of benefits. Also later "Perks Hourly pay + competitive bonus packageFlexible Schedule Options – Work that works for you!Free Identity Theft Protection through ID Watchdog from EquifaxCorporate discount program through AvibraEarned Wage Access through ZayZoonDiscount and Rewards Marketplace through BenefitHubOpportunities for advancement within the organization or as a tax proParticipation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)Free tax preparation training and PTIN registration Free continuing tax educationEnrolled Agent materials and testing reimbursement". This also includes benefits/perks.
Thus we can combine benefits into a Benefits section with list items.
- Responsibilities: "In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times." Also earlier "Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support." That's also responsibilities. So we can list responsibilities.
- Requirements / Qualifications / Skills: The "What You Need" section: "Strong interpersonal and communication skillsExperience in a fast-paced retail environmentBasic computer proficiency and ability to troubleshootPrior customer service or sales experience preferred, but not requiredWillingness to learn and grow in a customer-focused role". That's requirements/skills. Could be split into Requirements and Skills but we can combine into one section maybe "Requirements". But the instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include. We have content for Responsibilities, Requirements (or Skills), Benefits, Pay, Schedule.
- Pay: "Compensation: $12.00 per hour". Also "Hourly pay + competitive bonus package". So we have pay info.
- Schedule: "Flexible schedule", "Flexible Schedule Options – Work that works for you!", also earlier "Flexible schedule" in benefits. So schedule info.
- About the role: maybe we have a paragraph describing role: "Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support." That's about the role. Could be used as About the role.
We need to avoid duplication and boilerplate. Remove legal/franchise disclaimer etc. Also remove "PTIN Certification: Yes" maybe not needed? It's a qualification? Could be part of Requirements? But it's a certification. Might be considered qualification. However the instruction: "Prefer a few substantive sections over many thin ones." So we might combine.
We need to output only HTML fragment, no /, no markdown fences.
Thus produce something like:
for each heading. Only include sections that have real specific content. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Keep all substantive info.
We need to parse the posting.
Original text:
"Benefits Free uniformsOpportunity for advancementSigning bonusTraining & development401(k) matchingBonus based on performanceEmployee discountsFlexible schedule We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us! No matter your work background or experience level, we welcome you to apply! Perks Hourly pay + competitive bonus packageFlexible Schedule Options – Work that works for you!Free Identity Theft Protection through ID Watchdog from EquifaxCorporate discount program through AvibraEarned Wage Access through ZayZoonDiscount and Rewards Marketplace through BenefitHubOpportunities for advancement within the organization or as a tax proParticipation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)Free tax preparation training and PTIN registration Free continuing tax educationEnrolled Agent materials and testing reimbursement What You Need Strong interpersonal and communication skillsExperience in a fast-paced retail environmentBasic computer proficiency and ability to troubleshootPrior customer service or sales experience preferred, but not requiredWillingness to learn and grow in a customer-focused role If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Compensation: $12.00 per hour Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity."
We need to extract sections: Benefits, Responsibilities, Requirements, Qualifications, Skills, Benefits (duplicate?), Pay, Schedule.
But we must not repeat headings; we can combine similar content.
We need to decide which sections have real specific content.
Let's parse:
- Benefits: The posting starts with "Benefits Free uniformsOpportunity for advancementSigning bonusTraining & development401(k) matchingBonus based on performanceEmployee discountsFlexible schedule". That's a list of benefits. Also later "Perks Hourly pay + competitive bonus packageFlexible Schedule Options – Work that works for you!Free Identity Theft Protection through ID Watchdog from EquifaxCorporate discount program through AvibraEarned Wage Access through ZayZoonDiscount and Rewards Marketplace through BenefitHubOpportunities for advancement within the organization or as a tax proParticipation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)Free tax preparation training and PTIN registration Free continuing tax educationEnrolled Agent materials and testing reimbursement". This also includes benefits/perks.
Thus we can combine benefits into a Benefits section with list items.
- Responsibilities: "In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times." Also earlier "Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support." That's also responsibilities. So we can list responsibilities.
- Requirements / Qualifications / Skills: The "What You Need" section: "Strong interpersonal and communication skillsExperience in a fast-paced retail environmentBasic computer proficiency and ability to troubleshootPrior customer service or sales experience preferred, but not requiredWillingness to learn and grow in a customer-focused role". That's requirements/skills. Could be split into Requirements and Skills but we can combine into one section maybe "Requirements". But the instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include. We have content for Responsibilities, Requirements (or Skills), Benefits, Pay, Schedule.
- Pay: "Compensation: $12.00 per hour". Also "Hourly pay + competitive bonus package". So we have pay info.
- Schedule: "Flexible schedule", "Flexible Schedule Options – Work that works for you!", also earlier "Flexible schedule" in benefits. So schedule info.
- About the role: maybe we have a paragraph describing role: "Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support." That's about the role. Could be used as About the role.
We need to avoid duplication and boilerplate. Remove legal/franchise disclaimer etc. Also remove "PTIN Certification: Yes" maybe not needed? It's a qualification? Could be part of Requirements? But it's a certification. Might be considered qualification. However the instruction: "Prefer a few substantive sections over many thin ones." So we might combine.
We need to output only HTML fragment, no /, no markdown fences.
Thus produce something like:
About the role
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support.
Responsibilities
- Actively engage with clients
- Confirm appointments
- Follow up with past and potential clients
- Distribute marketing materials
- Keep clients engaged during wait times
Requirements
- Strong interpersonal and communication skills
- Experience in a fast‑paced retail environment
- Basic computer proficiency and ability to troubleshoot
- Prior customer service or sales experience preferred, but not required
- Willingness to learn and grow in a customer‑focused role
Benefits
- Free uniforms
- Opportunity for advancement
- Signing bonus
- Training & development
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Hourly pay + competitive bonus package
- Free Identity Theft Protection through ID Watchdog (Equifax)
- Corporate discount program through Avibra
- Earned Wage Access through ZayZoon
- Discount and Rewards Marketplace through BenefitHub
- Participation in 401‑K matching program (eligibility qualifications met – enrollment twice per year)
- Free tax preparation training and PTIN registration
- Free continuing tax education
- Enrolled Agent materials and testing reimbursement
Pay
Compensation: $12.00 per hour
Schedule
Flexible schedule options – work that works for you.
We need to ensure no placeholder text like "commensurate with experience". We have none. Check duplication: We listed "Flexible schedule" both in Benefits and Schedule; maybe we should avoid duplication. Could keep schedule separate and not duplicate in Benefits. But Benefits already had "Flexible schedule" from the initial list. Could keep it there; schedule section can mention flexible schedule options. It's okay to have some overlap but maybe better to avoid duplicate exact phrase. We could remove "Flexible schedule" from Benefits list and keep schedule section. However the instruction: preserve ALL substantive information; do NOT invent or summarize away detail. If we remove "Flexible schedule" from Benefits, we are removing that detail. But we still have schedule section that mentions flexible schedule options. That's still conveying the info. However the original Benefits list included "Flexible schedule" as a benefit. If we remove it, we lose that specific phrasing. But we still convey flexible schedule in schedule section. Might be considered summarizing away detail? The detail is still there, just moved. The instruction says "do NOT invent or summarize away detail". Moving it to another section is not summarizing away; it's still present. I think it's okay. But we also have "Flexible Schedule Options – Work that works for you!" in perks. So schedule section can capture that. Thus we can remove "Flexible schedule" from Benefits list. Also we have "Hourly pay + competitive bonus package" which is pay info; we already have Pay section. Could keep it in Benefits? Might be duplicate. Better to move to Pay section and remove from Benefits. Thus Benefits list will be: - Free uniforms - Opportunity for advancement - Signing bonus - Training & development - 401(k) matching - Bonus based on performance - Employee discounts - Free Identity Theft Protection through ID Watchdog (Equifax) - Corporate discount program through Avibra - Earned Wage Access through ZayZoon - Discount and Rewards Marketplace through BenefitHub - Participation in 401‑K matching program (eligibility qualifications met – enrollment twice per year) - Free tax preparation training and PTIN registration - Free continuing tax education - Enrolled Agent materials and testing reimbursement Check if any of these are duplicates: "401(k) matching" and "Participation in 401‑K matching program (eligibility qualifications met – enrollment twice per year)" are similar but one is generic, the other more specific. Could keep both but maybe combine. However we should preserve all substantive info; we could keep both as separate items, but they are similar. Might