Client Service and Operations Support, AVP

About the Role

We are seeking an AVP, Client Service and Operations Support to help grow and lead the outsourced servicing capabilities for the Managed Account Servicing business. This role focuses on supporting institutional asset and wealth managers who provide managed accounts to affluent individuals and family trusts. State Street is a leading global asset servicer with a dominant market share in institutional investment operations outsourcing. This position offers the opportunity to support a nascent operation, improve efficiency, and enable scale for further growth. The role will primarily focus on the US market.

Why This Role Matters

The team you will join plays a critical role in the organization’s success, helping investors manage risk, respond to challenges, and drive performance and profitability. In this role, you will strive for cutting-edge, scalable solutions, build resilience, and execute day-to-day deliverables. This is an opportunity to make an immediate impact in the financial services industry.

The ideal candidate will have a blend of wealth management, performance management, project management, service and operations, and financial systems implementation experience. You will be comfortable managing complex day-to-day operations and addressing issues across State Street and Charles River Development.

Responsibilities

• Perform daily SMA operational tasks supporting multiple clients, including:
  • Daily and weekly reconciliations
  • New account and sponsor set-up
  • Gathering requirements for reporting
  • Setting up accounts in various accounting systems
  • Entry of transactions, creation of sponsor-formatted files, and execution of review controls
• Conduct monthly performance activities, including:
  • Checking for erroneous accounting data (e.g., missing prices, inaccurate dividends, failed transactions)
  • Reconciliation to a second-source performance calculation
  • Research and resolution of non-routine and complex issues related to monthly performance
• Develop and execute test plans for client upgrades and strategic enhancements to performance functionality.
• Adopt AI to support growth and scale.
• Procedure development and maintenance.
• Assist with the implementation of CRIMS for compliance.
• Define requirements, testing, workflow, and solution design for existing clients, new clients, and a multi-tenant strategic Wealth platform.
• Manage and own tasks for multiple project plans.

Requirements

• Strong background in asset servicing, ideally with wealth management or managed accounts experience, or experience within a wealth or asset management firm providing managed account solutions.
• Proven track record defining business requirements related to system integration, workflow design, and overall business process definition.
• Charles River IMS or securities trading software experience is preferred.
• Proven institutional investment operations depth with subject matter expertise in one or more of the following core areas: transaction management, reconciliations, corporate actions, performance measurement and attribution, derivatives, bank loans, and collateral management.
• Strong interpersonal and communication skills, with the ability to interact at all levels of the organization.
• High ability to collaborate in a matrixed organization.
• Experience with SQL and MS SQL Server.

Pay

Salary Range: $80,000 - $140,000 Annual. The range applies to the role in the primary location specified. If the candidate works outside the primary location, the applicable range may differ.

Benefits

• Retirement savings plan (401K) with company match.
• Insurance coverage, including basic life, medical, dental, vision, long-term disability, and other optional coverages.
• Paid-time off, including vacation, sick leave, short-term disability, and family care responsibilities.
• Access to the Employee Assistance Program.
• Incentive compensation, including eligibility for annual performance-based awards (excluding certain sales roles).
• Eligibility for certain tax-advantaged savings plans.

Learn more about our benefits.