Operation Client Service, AVP

High visibility client-facing role managing complex business queries and supporting a variety of client business management responsibilities.

Responsibilities

• Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues.
• Manage the change management administration and communication with clients.
• Manage linkages between change management, for both BAU and program work, as part of broader end-to-end onboarding/implementation efforts.
• Manage impact of change on the client support model by providing ongoing direction in the development, implementation, and integration of new client change requests.
• Ensure the timely and accurate completion of development and operational change requests.
• Champion inquiries from/issues raised by various State Street organizations and follow through to ensure that client-facing problems and issues are addressed.
• Influence others in preparing various statuses, activity, and performance reports for senior management.
• Collaborate with State Street’s middle and back office operations and provide input on plans to enhance operations.
• Demonstrate proficiency with My.StateStreet, IMT, and MCH/EHZN.
• Persuade or influence internal groups, as necessary to achieve desired results.
• Anticipate critical risks and exposures and facilitate mitigation.
• Ultimately responsible for the success of implementation problem resolution.
• Persuade and influence colleagues at all levels.
• Tactically use a broad array of communication vehicles to lead, direct, and facilitate client change requests.
• Oversee and recommend best practices, and educate others on their implications.
• Operate with minimal supervision in a complex environment with company-wide impact/influence.
• Influence strategic direction/vision across business units or groups.

Requirements

• 6-8 years of financial services experience, in operational, technology, product management, or project capacity.
• Strong collaboration and influencing skills.
• Strong written and communication skills and ability to present to clients and senior management.
• Strong sense of ownership and leadership.

Pay

Salary Range: $70,000 - $130,000 Annual. The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location, the applicable range could differ.

Benefits

• Retirement savings plan (401K) with company match.
• Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages.
• Paid-time off including vacation, sick leave, short-term disability, and family care responsibilities.
• Access to Employee Assistance Program.
• Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans).
• Eligibility for certain tax-advantaged savings plans.
• Paid volunteer days.
• Vibrant employee networks that keep you connected to what matters most.

About the Company

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.