AVP, Client Services

Objectives

• CLIENT RELATIONSHIP: Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations.
• STRATEGY: Work with clients to drive strategic efforts that solve their business and communications problems. Propose ideas and strategies to capitalize on new opportunities and influence decision-making.
• ORGANIC GROWTH: Drive a business-building orientation on account teams, secure organic growth opportunities, actively pursue and engage prospective clients to acquire new business and build agency partnership opportunities.
• MENTORING: Effectively lead and support employee-engagement opportunities and foster cross-discipline relationships to better our agency’s culture, resources, talent development, and marketplace position.

Essential Job Functions And Responsibilities

• Conduct regular meetings with the Account Team.
• Maintain close contact with everyone on the team and is aware of all ongoing projects.
• Provide support, guidance, and resources as necessary.
• Manage product strategy and ensure tactical implementation relating to product strategy.
• Provide short- and long-term direction relating to product strategy.
• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation.
• Confer with Account Team for internal issue resolutions related to team dynamics.
• Mentor, review ongoing performance results, and identify needs or development of team members.
• Implement coaching or mentoring partnerships as appropriate.
• Keep Senior Leadership apprised of key issues regarding account status.
• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner.
• Maintain a strong market knowledge of existing competition and pipeline products in brand category.
• Review and approve all materials before client review.
• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership within accounts.
• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials.
• Analyze business developments within brand/disease category, as well as competitive landscape in order to identify, and propose new areas for business growth.
• Lead development of strategic recommendations to clients and look for opportunities to “upsell” Snow’s programs and services.
• Develop SOWs for clients.
• Prepare for and attend strategic planning meetings with clients.
• Develop internal processes and procedures for best practices across company.
• Travel is a requirement of this role.