AVP, Operations Support

Lead and Develop Team

Lead and develop a high-performing team through recruitment, training, coaching, and performance management.

Foster a culture focused on accuracy, quality, efficiency, and continuous improvement.

Champion change management and drive operational readiness across the team.

Ensure compliance with all applicable policies, procedures, and regulatory requirements.

Monitor performance metrics and reporting to support data-driven decisions and accountability.

Serve as the escalation point for complex operational issues and cross-functional problem-solving.

Oversee critical banking transaction approvals, reconciliations, dispute management, and audits.

Identify and implement process improvements and automation opportunities.

Partner with BIS and vendors on system enhancements, issue resolution, and stability improvements.

Represent Operations during audits and regulatory exams; ensuring timely, accurate documentation.

Actively participate in enterprise projects and initiatives, advocating for operational needs and alignment.

Qualifications

• Bachelor’s degree in a related field or equivalent professional experience.
• 10+ years in financial services, banking, or operations support.
• 3+ years of leadership experience, with a focus on coaching and performance management.
• 2+ years of direct supervisory experience, ideally in a bank operations environment (preferred).
• Accredited ACH Professional (AAP) certification strongly preferred.
• Deep understanding of deposit operations, fraud, and payment systems.
• Working knowledge of Nacha, Federal Reserve Bank, and ECCHO operating guidelines.
• Familiarity with regulations Reg D, E, J, Z, CC, and DD.
• Ability to lead in a fast-paced, deadline-driven environments.
• High emotional intelligence and critical thinking skills.
• Excellent communication, organization, and judgment.
• Experience managing teams in both remote and in-person environments.
• PREFERRED: Experience with Jack Henry Silverlake.
• Proficiency in MS Office Suite.

Skills

• Deep understanding of deposit operations, fraud, and payment systems.
• Working knowledge of Nacha, Federal Reserve Bank, and ECCHO operating guidelines.
• Familiarity with regulations Reg D, E, J, Z, CC, and DD.
• Ability to lead in a fast-paced, deadline-driven environments.
• High emotional intelligence and critical thinking skills.
• Excellent communication, organization, and judgment.
• Experience managing teams in both remote and in-person environments.
• PREFERRED: Experience with Jack Henry Silverlake.
• Proficiency in MS Office Suite.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.