Client Relations Specialist
Urban Redevelopment Authority of Pittsburgh · Pittsburgh, PA · 2 wk ago
Business Development$50k/yrFull-time
Essential Functions and Responsibilities
- Efficiently service a high call and high email volume daily while providing a professional and compassionate customer service experience
- Serve as the lead on housing intake and consultation process and facilitate referrals for potential clients to appropriate URA programs or to URA external partners relevant to the specific needs of the individual’s circumstances
- Afford administrative support for various programs which may include check requests, scheduling and meeting coordination, large mailings, data entry into various systems, running reports from various systems, maintain invoicing systems, draft marketing materials, maintain system databases such as SharePoint, NetSuite, Portfol, scanning, copying, creating PowerPoints, etc.
- Cook central intake process with department leadership for residential & consumer programs and maintain intake records as a part of our NetSuite database for all client inquiries and applications
- Afford administrative support to the department leadership and staff
Position Requirements and Qualifications
- A High School Diploma and Five (5) OR Associate’s Degree and Two (2) years of experience in customer service, client support, operations, or administrative support roles
- Experience coordinating meetings and events and attention to timeliness on all work products
- Excellent communication skills, including verbal, written, and public speaking
- Experience in MS Office Suite products, including SharePoint
- Able to work some weekend hours for community outreach events (5%)
Preferred Qualifications
- Bachelor's Degree in Public Policy, Social Work, Business, Communications, Public Relations, or a related field
- Customer Relationship Management (CRM) database experience
- Interest in affordable housing concepts and programs
- Experience in a lending, banking, financial management, clinical, or social services setting
Physical Requirements
- Ability to safely and successfully perform the essential job functions consistent with the ADA, including travel to County and City offices
- Must be able to lift and carry up to 20 lbs., standing, sitting, reaching and stretching
- Must be able to talk, listen and speak clearly on telephone