CLIENT RELATIONS SPECIALIST

About the role

The Client Relations Specialist at MattLaw is the first point of contact for clients and visitors of our firm. This role involves managing the reception area, answering phone calls, greeting clients and visitors, scheduling appointments, and assisting with administrative tasks.

Responsibilities

• Answering and directing all incoming phone calls
• Providing excellent customer service to our clients
• Greeting clients and visitors and directing them to the appropriate staff member
• Managing the reception area and keeping it clean and organized
• Scheduling appointments and maintaining the firm’s calendar
• Assisting with administrative tasks, such as data entry and filing
• Mailing processing
• Phone training
• Limited employee onboarding when necessary

Requirements

• High school diploma or equivalent
• 1-2 years of experience in a receptionist or customer service role
• Professional in punctuality and appearance
• Excellent communication and interpersonal skills
• Strong organization skills and attention to detail
• Able to multitask and manage multiple projects simultaneously
• Computer literacy
• Exceptional phone etiquette and skills
• VOIP software reporting to track calls in and out

Qualifications

This is a highly coveted position and we will only recruit an A-player. Are You THE EXCEPTION?

Skills

• High achievement mindset

Benefits

• Health Insurance
• 401K
• Paid Time Off

Pay

$18 / hour Depending on Experience Plus Incentives

Schedule

40 Hours Per Week, 8:30am – 5:00pm

Benefits

• Health Insurance
• 401K
• Paid Time Off

Application

All applications are 100% confidential! We can promise you, it will be one of the greatest experiences of your life.

About MattLaw®

MattLaw® is a team of Tampa area injury lawyers led by Matt Powell, who has protected thousands of victims and their families for over 35 years. MattLaw® protects the most vulnerable of our society, people who can't protect themselves, children, and the elderly. Mothers can't control what the doctors, nurses, and hospitals are doing during the birth of their child, they place their trust in these professionals, and occasionally they are betrayed resulting in a child born with cerebral palsy. Children are unknowing victims of dangerous products, predatory coaches, religious leaders, or unsafe playgrounds. Our elderly are unable to protect themselves in nursing homes that are understaffed or potentially unsafe. We are active in helping to keep kids safe by sponsoring local charity events throughout the Tampa Bay area where we give children free bicycle helmets and other bicycle riding safety equipment.

Summary

MattLaw® is a team of lawyers and paralegals who continue to repeat history with record results and verdicts. We are a trial lawyer mentor to high-achievers and we are proud to have started in the Historical Landmark Building known as the Hutchinson House. We are committed to excellence and we are always striving to be better than our last trial.