Client Relations Assistant

About the role

Gradient is seeking a Client Relations Assistant to join our team. In this essential role, you’ll help jump-start our processes and ensure the day-to-day operations run smoothly, making a direct impact on our ability to serve clients with excellence.

Responsibilities

• Communicate with internal teams, partners, and vendors while managing communications via phone, email, and fax.
• Handle daily tasks such as updating client information, processing invoices and payments, and filing documents digitally.
• Manage monthly and quarterly fuel tax processing, prepare USDOT updates, and ensure compliance.
• Provide guidance and support to colleagues, following up on various processes and responses.
• Engage in continuous learning and training.

Requirements

• You’re energized by helping others and providing excellent customer support.
• You excel in roles where your attention to detail and dependability truly matter.
• You’re process-focused, manage tasks well, and naturally step in when needed.
• Your eagerness to learn and grow helps you succeed in a fast-paced, resilient industry.
• You have high school diploma or some college.
• You have excellent written and verbal communication skills.
• You have strong proficiency in Microsoft Office Suite.
• You have an aptitude for learning new software.
• You have 2+ years in an administrative role.
• You have experience supporting external clients and working with vendors.

Qualifications

• You can pass a background check and drug test (including THC).

Skills

• Attention to detail
• Reliability
• Process-focused
• Communication skills
• Microsoft Office Suite proficiency
• Learning new software
• Administrative experience
• Supporting external clients
• Working with vendors

Benefits

• Medical, Dental, & Vision Insurance
• Life Insurance
• Employee Assistance Program
• FSA
• Paid Time Off
• Paid Holidays
• Simple IRA w/ Company Match
• Professional Development Stipend

Pay

$21.95/hour

Schedule

Monday-Friday; 8 am - 5 pm

Who We Are

Gradient began with a simple idea: transportation runs better - and safer - with compliance at the core. Family-owned and operated since 1996, we continue to deliver people, goods, and materials safely to their destinations by helping businesses and operators navigate compliance. We believe safer transportation makes a safer world, which is why our mission is to safeguard both businesses and lives. We are stewards of knowledge and leaders of industry, upholding our economy and protecting our communities through lasting, trusted partnerships.

Who You Are

We are looking for a team member who shares the same passion for never settling, sharing responsibility, and rising together. You are process-focused, detail-oriented, and eager to learn and grow in a dynamic industry.

What You’ll Do

As the Client Relations Admin Assistant, your support is essential to the success of our compliance team. You’ll communicate with internal teams, partners, and vendors, handle daily tasks, manage processes, provide guidance, and engage in continuous learning and training.

Company Information

To learn more, check out our website: https://gradientway.com/

Equal Opportunity Employer

We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.