Client Relations Manager

About the role

EmpowerHome Team is seeking a motivated and organized Real Estate Operations Manager to join our growing team in Chantilly, Virginia. In this leadership role, you'll help oversee people, systems, and daily operations to keep our real estate business running efficiently. You'll work closely with team members to improve processes, maintain accountability, and ensure clients receive exceptional service from their first appointment through closing. EmpowerHome Team is recognized among the Top 10 Real Estate Teams in the Nation by RealTrends (2024). We're looking for a strong leader who can help us continue growing while maintaining a high standard of client service and operational excellence.

Responsibilities

• Lead, support, and develop team members
• Oversee client experience and service standards
• Improve systems, processes, and daily workflows
• Monitor team performance and maintain accountability
• Identify and resolve client and operational issues
• Collaborate with leadership to improve efficiency and productivity
• Ensure a seamless client experience from listing appointment through closing
• Help create a culture of teamwork, ownership, and continuous improvement

Qualifications

• Experienced in client relations, operations, real estate, or team leadership
• A strong communicator and relationship builder
• Highly organized and detail-oriented
• Comfortable leading and holding a team accountable
• Process-driven with a focus on efficiency and results
• Customer-focused and committed to delivering exceptional service
• Able to manage multiple priorities in a fast-paced environment
• Proactive, solutions-oriented, and willing to take ownership

Pay

$55,000 yearly