Client Relations Manager

About the Role

The Client Relations Manager (Sales Manager) builds and maintains client relationships to ensure needs are met and satisfaction is achieved. They also identify and analyze industry trends to keep AVAS ahead in the growing industry.

Responsibilities

• Generate and convert leads for AVAS
• Handle outbound & inbound calls with AVAS clients
• Follow up with prospects & clients
• Schedule AVAS Discovery Calls with prospects
• Lead Client Process Mapping calls to create an AVA task list and process map for other departments
• Engage clients to discuss their technical processes and procedures
• Take detailed notes, identify gaps in client information, and ask targeted questions
• Create and complete flow charts and process documents from meeting notes and recordings, then endorse them to the Operations Team
• Assist clients in identifying process improvements and create effective plans
• Determine tasks AVAs can accomplish during process mapping calls
• Facilitate communication between functional departments
• Review data to identify trends for process improvements, operational efficiencies, and behavioral insights
• Maintain confidentiality of client and company data
• Develop understanding of AVA systems, including data generation and tracking equations
• Build and maintain professional client relationships using adaptive communication and skilled questioning
• Build rapport and trust for long-term client relationships
• Perform additional duties as assigned

Qualifications

• Degree in public relations, communications, business, or related field (a plus)
• Sales experience (a plus)
• Excellent written and verbal communication skills
• Outstanding attention to detail
• Strong analytical and problem-solving skills
• Self-motivated with strong initiative
• Ability to work in a fast-paced environment
• Effective communication with clients and team at all organizational levels
• Highly organized with good time management skills
• Highly dependable with a good attendance record
• Demonstrated flexibility and adaptability to change
• In-depth knowledge of Real Estate (a huge plus)
• Amenable to work based on the client’s timezone

System Requirements

• Computer Processor: at least i3 (for both primary and back-up computers)
• Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)
• Computer Operating System: at least Windows 7 64-bit
• Primary Internet Connection: 10 Mbps wired plan (above 10 Mbps preferred)
• Back-up Internet Connection: at least 10 Mbps