Client Receivables Specialist

About the role

Are you a people person who has a keen eye for detail, thrives in a professional environment, and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you! Polsinelli is seeking a Client Receivables Specialist position in our Atlanta, Dallas, Denver, Nashville, or Philadelphia office. This position would qualify for a hybrid role in one of the cities listed.

Responsibilities

• Lead and/or assist with all aspects of collections with a focus on delinquent accounts and responses to Client and Billing Attorney inquiries in an effective, efficient, and professional manner.
• Maintain constant communication/interaction with Clients and Billing Attorneys regarding status of inventory.
• Provide regular (at least monthly) updated information to Billing Attorneys regarding the status of their client inventory positions.
• Assist the Director and the Team in efforts to provide better forecasts and achieve monthly revenue goals.
• Deliver a level of service to ensure Billing Attorney and Client satisfaction while exercising appropriate discretion and independent judgment in the execution of said duties.
• Maintain accuracy and efficiency when working with a high volume of assigned billing attorneys and clients.
• Work closely with the billing team to ensure that we efficiently deliver all invoices to our clients and address any concerns or changes quickly.
• Identify inventory trends, risks, and challenges and develop sensible action plans to address them.
• Assist the CFO, Director of Financial Operations, and the Director of Credit Control with adherence to Firm policies and procedures to drive positive inventory management and turnover results.
• Focus on reducing the average A/R write-offs of the Firm while at the same time minimizing A/R that is over 90 days old.
• Assist in developing improved workflow methods for common A/R tasks that will minimize time required of Billing Attorneys for request/approvals but still maintain appropriate internal controls.
• Build and maintain effective working relationships with cross-functional support departments and team members.
• Meet regularly with assigned billing attorneys to discuss potential at risk accounts and develop action plans to address issues in a prompt and effectual way.
• Work with Credit Department to ensure that we regularly vet clients for potential financial risk.
• Interact closely with the cash applications team to ensure timely and accurate postings of client payments.
• Work effectively with all Finance & Accounting functions to deliver high quality, accurate, timely, seamless service to attorneys and clients, in accordance with established firm policies.
• Proficient in 3E, ARCS, and Microsoft Word, Outlook, & Excel.
• All other duties, as assigned, to ensure the success of the department and Firm.

Qualifications

• 5 or more years of related experience in law firm collections and/or business-to-business collections experience.
• Excellent organizational skills and keen attention to detail and quality.
• Excellent verbal and written communication/presentation skills.
• Strong demonstrated relationship-building skills.
• Highly motivated with ability to drive results and work on multiple projects with minimal supervision.
• Ability to work in a team environment with changing priorities and time pressures.
• Strong demonstrated work ethic.
• A high level of proficiency with Microsoft Excel and Microsoft Word.
• Legal billing experience is a plus.
• Experience with ARCS and 3E is a plus.
• Prior AmLaw 100 law firm experience preferred.

Pay

The budgeted salary range for this position is $75,000 - $100,000.

Benefits

• Paid time off
• Sick time off
• Referral program
• Medical insurance and benefits
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• ID Theft insurance
• Long-term disability benefits
• Short-term disability benefits
• Parking/Transit reimbursement (varies depending on location)
• 401(k) benefits
• Employee assistance benefits