Client Account Specialist

About the role

We’re seeking a detail-oriented professional to join our team in Chandler, Arizona, supporting key global accounts. This role is essential to ensuring smooth day-to-day operations and delivering a strong client experience in a high-tech manufacturing support environment.

Key Responsibilities

• Build and maintain positive relationships with both new and established clients
• Respond to customer inquiries via phone and email in a timely and professional manner
• Accurately enter and manage customer orders within internal systems
• Ensure a high standard of service across every customer interaction
• Collaborate with internal departments and external partners to resolve issues and keep orders moving efficiently
• Handle tasks such as order processing, tracking, inventory updates, and data entry across multiple systems
• Prepare and share reports, ensuring clear communication with customers
• Monitor timelines and provide updates to customers and internal stakeholders
• Coincide closely with warehouse personnel for standard and expedited orders, including special handling requests
• Identify service risks or process gaps and escalate concerns when needed
• Gain familiarity with product lines, applications, and customer environments
• Provide support to client-facing team members to help maintain service excellence

Qualifications

• Previous experience in a customer support, account management, or similar role
• Strong commitment to delivering exceptional customer experiences
• Ability to understand and respond effectively to customer needs
• Excellent organizational skills and attention to detail
• Strong verbal and written communication abilities
• Comfortable managing multiple priorities in a fast-paced environment
• Self-motivated with a proactive approach to problem-solving
• Proficiency with MS Office (Outlook, Excel, Word, PowerPoint)
• Experience using business systems such as ERP or warehouse management platforms
• Familiarity with SAP is a plus
• Background working with technical, industrial, automotive, or spare parts is advantageous