Client Account Specialist

Duties

• Partner with Client Account Managers to coordinate client activities throughout the lifecycle of requests, quotations, orders, and projects.
• Serve as a primary point of contact for routine client inquiries, providing timely updates and ensuring exceptional client experience for targeted transactional accounts.
• Support client onboarding activities, questionnaires, qualification documents, and other account-related requests.
• Affiliate with monitoring open quotations, prepayments, and sales opportunities while coordinating follow-up activities.
• Maintain accurate client, product, and order information across company systems.
• Track, document, and monitor system issues, including ticket creation, testing, workarounds, and resolution.
• Support special projects and other departmental initiatives as assigned.

Requirements

• Ability to build effective working relationships within Myonex and externally.
• Understanding of clinical supply chains and drug development procedures.
• Intermediate or higher skills in MS Office (Outlook, Word, Excel, PowerPoint).
• Results oriented, confident, self-motivated and driven with high energy.
• Good analytical abilities and problem-solving techniques.
• Working knowledge of costs associated with product supply and fulfillment.
• The ability to strictly adhere to company SOPs and regulatory compliance.

Qualifications

• Associate’s degree in Business Administration, Supply Chain Management, Life Sciences, or a related field or equivalent experience in a pharmaceutical, biotech, or regulated supply chain environment.