Client Account Specialist

Benefits: Bonus based on performancePaid time offTraining & development Client Account Specialist – B2B Sales & Customer Service Fully Promoted is seeking a Client Account Specialist to drive sales and manage customer relationships for our branded apparel and promotional products business. This role is sales-forward, blending inside sales, prospecting, and account management while serving as a primary point of contact for clients. If you’re comfortable making outbound calls, enjoy building relationships, and like helping businesses find the right promotional solutions, this role offers structure, variety, and growth. Why You’ll Want This Job You work in a true inside sales role with real ownership of customer relationshipsYou build B2B sales, prospecting, and account management skills You get a consistent weekday schedule You work with tangible products that businesses actually use and value You see direct results from your outreach and follow-up efforts What You’ll Do Serve as the first point of contact for clients in person, by phone, and via emailRespond to inbound inquiries with product recommendations, pricing, and quotesConduct outbound sales calls and telemarketing to existing clients, inactive accounts, and new prospectsFollow up with top clients and manage ongoing account relationships Prospect new business using lead lists, directories, and local business resourcesSupport and execute in-house marketing efforts, including direct mail campaigns Guide clients through the full order lifecycle, from quote to completionAccurately complete work orders, invoices, and customer records Maintain and update the customer database/CRM for effective follow-upsBuild strong relationships with vendors to support pricing and order accuracyCross-train in other areas of the store and assist ownership with reporting and administrative tasks What We’re Looking For Previous experience in inside sales, customer service, or account management Comfort with prospecting, and follow-up Strong communication, organization, and time-management skills Basic computer skills, including Windows and Microsoft Office Experience with POS, accounting, or CRM systems is a plusPromotional products, embroidery, or graphics industry experience is helpful but not required Physical Requirements Ability to stand for extended periods as neededAbility to lift 50 pounds About Fully Promoted Fully Promoted helps businesses grow through custom apparel, promotional products, and branded marketing solutions. We offer a collaborative, sales-driven environment with training, support, and opportunities to grow. You help brands show up polished and professional, because the right fit matters. Join us! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Fully Promoted Corporate.