Client Partnership Executive (CPE) – Central Region (North TX)

Key Responsibilities

• Client Engagement: Primary focus on supporting current long-term relationships for a select number (typically 4-10); serving as a trusted advisor to potential Nordic clients.
• Serving as the primary executive contact for clients (C-level, Vice President, and IT Directors).
• Listening carefully to both marketplace and client’s needs and cross-selling Nordic’s services to develop solutions that successfully meet client’s expectations and needs.
• Analyzing and understanding client business challenges, identifying and aligning solutions to those challenges.
• Engaging and owning complex sales opportunities, providing the highest quality of customer service, while maintaining exceptional client relationships.
• Ensuring accountability of client contract compliance.
• Using industry expertise, provide consultative thought leadership to client partners in sales and ongoing account management conversations.
• Leading and co-leading calls and onsite visits with clients to identify and develop opportunities.
• Traveling to sites and conferences to support existing relationships and foster new business opportunities and relationships.
• Sales Leadership: Demonstrates leadership skills that best represent Nordic both internally and externally.
• Demonstrating a high sense of urgency, ability to independently identify, develop, drive and manage complex opportunities through closing.
• Providing day-to-day management and Nordic team leadership, including responsibility for performance management.
• Developing relationships and partnering collaboratively across Nordic’s home office team to support the needs of the organization.
• Maintaining accurate data regarding sales and opportunity activities in Salesforce.
• Partnership successfully with Nordic’s extended team on all aspects of strategic opportunities.
• Cooordinating client engagement needs with other members of the Nordic team members.
• Speaking clearly to Nordic’s differentiators in the industry and to each of Nordic’s services and their value.
• Owning coordination, creation and delivery of customized proposals in response to client RFP and solution requests.
• Developing and managing a pipeline of opportunity to satisfy metrics.
• Representing Nordic at industry conferences and events.
• Creating and adhering to internal documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM and ensuring its compliance.

Skills And Experience

• Must live in Northern Texas.
• 12+ years’ relevant business experience. Bachelors degree, or equivalent experience, required. Masters degree preferred.
• 8+ years’ client management and/or sales experience.
• 5+ years’ experience in the healthcare market. Proven professional services sales experience in healthcare preferred.
• Proven aptitude in Digital Health & Transformation, Performance Improvement, Managed Services and EHR/ERP services.
• Must demonstrate and embody Nordic’s maxims.
• Strong capability to originate, develop and close multi-offering, multi-year, enterprise level engagements exceeding $3M+ in TCV.
• Proven track record of achieving and/or exceeding annual targets.
• Proven aptitude in building, developing, and maintaining client relationships at all levels of a healthcare organization.
• Proven resilient and tenacious aptitude and capacity to drive customer success and happiness.
• Experience working in a fast paced, solutions-oriented environment where anticipation of client needs is a frequent occurrence.
• Demonstrated ability in conceptualizing both problems and solutions, and converting concepts to actions in a way that is compelling for clients and actionable by team members.
• Proven success in customer service or account management, preferably in a professional services sales capacity.
• Effective communication skills, both internally and with customers.