Client Partnership Executive (CPE) – West Region (Northern CA or Pacific NW)

Key Responsibilities

• Primary focus on supporting current long-term relationships for a select number (typically 4-10)
• Serving as a trusted advisor to potential Nordic clients
• Serving as the primary executive contact for clients (C-level, Vice President, and IT Directors)
• Listening carefully to both marketplace and client’s needs and cross-selling Nordic’s services to develop solutions that successfully meet client’s expectations and needs
• Analyzing and understanding client business challenges, identifying and aligning solutions to those challenges
• Engaging and owning complex sales opportunities, providing the highest quality of customer service, while maintaining exceptional client relationships
• Ensuring accountability of client contract compliance
• Using industry expertise, provide consultative thought leadership to client partners in sales and ongoing account management conversations
• Leading and co-leading calls and onsite visits with clients to identify and develop opportunities
• Traveling to sites and conferences to support existing relationships and foster new business opportunities and relationships
• Sales Leadership
• Displays leadership skills that best represents Nordic both internally and externally
• Demonstrates a high sense of urgency, ability to independently identify, develop, drive and manage complex opportunities through closing
• Providing day-to-day management and Nordic team leadership, including responsibility for performance management
• Developing relationships and partnering collaboratively across Nordic’s home office team to support the needs of the organization
• Maintaining accurate data regarding sales and opportunity activities in Salesforce
• Partners successfully with Nordic’s extended team on all aspects of strategic opportunities
• Coeordinating client engagement needs with other members of the Nordic team members
• Speaking clearly to Nordic’s differentiators in the industry and to each of Nordic’s services and their value
• Owning coordination, creation and delivery of customized proposals in response to client RFP and solution requests
• Developing and managing a pipeline of opportunity to satisfy metrics
• Representing Nordic at industry conferences and events
• Create and adhere to internal documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM and ensuring its compliance

Skills And Experience

• Must live in either Northern CA or the Pacific Northwest
• 12+ years’ relevant business experience. Bachelors degree, or equivalent experience, required. Masters degree preferred
• 8+ years’ client management and/or sales experience
• 5+ years’ experience in the healthcare market. Proven professional services sales experience in healthcare preferred
• Proven aptitude in Digital Health & Transformation, Performance Improvement, Managed Services and EHR/ERP services
• Must demonstrate and embody Nordic’s maxims
• Strong capability to originate, develop and close multi-offering, multi-year, enterprise level engagements exceeding $3M+ in TCV
• Proven track record of achieving and/or exceeding annual targets
• Proven aptitude in building, developing, and maintaining client relationships at all levels of a healthcare organization
• Proven resilient and tenacious aptitude and capacity to drive customer success and happiness
• Experience working in a fast paced, solutions-oriented environment where anticipation of client needs is a frequent occurrence
• Proven success in conceptualizing both problems and solutions, and converting concepts to actions in a way that is compelling for clients and actionable by team members
• Proven success in customer service or account management, preferably in a professional services sales capacity
• Effective communication skills, both internally and with customers

Additional Details

• Remote position
• Travel up to 60% of the time
• Must be accessible and available to perform work functions at any time, including nights, weekends and holidays

Nordic is an equal opportunity employer.