Client Navigator
About the role
Fresh Start is a community-focused organization based in Phoenix, Arizona, dedicated to helping women achieve self-sufficiency and thrive. For 30 years, it has provided comprehensive, wrap-around services targeting five key areas: family stability, health and well-being, financial management, education and training, and careers. The organization supports women aged 18 and older, assisting them in transforming their lives and positively impacting their families and communities.
The CLIENT NAVIGATOR role supports women participating in the Impact Program, guiding them through their journey toward economic independence and self-sufficiency. This position is responsible for facilitating personalized client pathways across multiple service areas, ensuring access to resources and programs that promote upward progress. The Client Navigator contributes by connecting clients to internal and external services, maintaining ongoing engagement, and collaborating with various departments to meet client needs effectively.
Responsibilities
- Conduct client intakes and develop individualized navigation plans.
- Guide clients through the Impact Program’s five pillars of support.
- Provide referrals to external community services beyond the program’s scope.
- Coordinate internal referrals and appointments with relevant staff and programs.
- Maintain regular communication with clients to monitor progress.
- Collaborate with other Navigators and departments to ensure comprehensive client support.
- Assist with community outreach and partnerships.
- Support department initiatives and client-facing events.
- Perform additional duties as assigned.
Requirements
- Bachelor’s degree in Social Services, Human Services, Social Work, Education, Non-Profit Management, or related field; or two years of related case management experience.
- Availability for some evenings, weekends, and occasional overtime.
- Bilingual in English and Spanish is a plus.
- Reliable transportation.
- Ability to occasionally lift up to 35 pounds.