Client Manager, Business Insurance

About the role

The Client Manager on the Business Insurance team assists clients with service and risk management needs, manages relationships with clients, prospects, client teams, and producers, and provides best-in-class service to drive growth.

Responsibilities

• Answer questions and resolve billing issues for clients
• Make policy changes for clients
• Respond to clients in a timely and professional manner
• Assist clients with service and risk management needs
• Manage relationships with clients, prospects, client teams, and producers
• Drive growth by providing best-in-class service

Requirements

• High school diploma or equivalent
• Minimum 3 years’ experience in Business Insurance
• Property & Casualty license (or ability to obtain within 90 days of employment)
• Insurance designations (INS, AAI, CISR) or demonstrated knowledge of Business Insurance coverages
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship

Qualifications

• Associates or Bachelors degree preferred
• Experience using Sagitta, EPIC, CSR24, ImageRight and Microsoft Word and Excel
• Prior experience working with Trucking clients
• Working towards CPCU, CIC, ARM, and/or AU designations or equivalent knowledge and ability

Skills

• Exceptional communication and interpersonal skills
• Strong problem-solving and customer service skills
• Ability to manage multiple tasks and priorities
• Knowledge of Business Insurance coverages

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work - 3 days in office
• Charitable contribution match programs
• Stock purchase opportunities

Pay

The applicable base salary range for this role is $64,700 to $120,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Schedule

This role offers a hybrid schedule with 3 days in the office.

Benefits

• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs