Client Management Market Leader - West Region

About the role

The Client Management Market Leader (CMML) role is accountable for driving client retention, profitable growth, and market impact across a portfolio of large, complex cases (2,000+ lives). This role leads and develops a seasoned team of Client Executives, ensuring disciplined execution of client strategies, strengthening broker and consulting relationships, and delivering differentiated outcomes for clients and the business.

Responsibilities

• Energize the team around clear, measurable outcomes aligned to Client Management’s core purpose: persisting customers, executing rate actions, and driving profitable growth
• Lead disciplined execution across case-level and book-of-business-level profitability, balancing strong financial outcomes with high client satisfaction
• Drive premium growth by expanding relationships with in-force clients, including cross-selling additional lines of business
• Build and strengthen relationships with broker and consulting firm leaders across the Advisory West territory to position Guardian as a trusted partner and enable sustained growth
• Set clear performance expectations, monitor results, and hold the team accountable for consistent delivery in a competitive large market environment

Requirements

• A proven leader who sets high personal performance standards and leads by example
• A demonstrable ability to build and sustain alignment within a large market strategy
• A strong operator with strong business and underwriting or service discipline
• A collaborator who builds strong partnerships across Client Management, Underwriting, Distribution, and Home Office teams
• A change agent who inspires followership, drives accountability, and elevates performance across a seasoned, high-performing team

Qualifications

• Education: Four-year college degree or equivalent work experience
• Experience: 5+ years of group insurance experience preferred, 3+ years of leadership experience in Account or Service Management
• Demonstrated success leading high-performing teams, ideally within large market or advisory segments
• A strong understanding of group insurance, large case strategy, and the broker/employer landscape
• Experience in underwriting and/or frontline operational leadership strongly preferred

Skills

• Strategic insight and disciplined execution to deliver sustained financial performance and exceptional client outcomes
• Fostering a high-performance culture, reinforcing client management discipline and best practices
• Optimizing book-of-business alignment to drive team effectiveness
• Setting clear expectations, providing ongoing coaching, and partnering with team members on development plans aligned to Guardian’s priorities

Benefits

This role offers a competitive salary range of $134,460.00 - $184,890.00, along with a comprehensive benefits package that includes:

• Professional development opportunities
• Flexible work arrangements
• Work-life balance initiatives
• Health and wellness programs
• Philanthropic opportunities

Additionally, Guardian is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Pay

$134,460.00 - $184,890.00

Schedule

Hybrid work arrangement (combination of in office and remote)

Contact Information

To apply for this position, please visit our careers page at https://www.guardianlife.com/careers.