Client Implementation Manager

Position Summary

As an Implementation Manager, you will ensure the successful execution and deployment of complex client implementation related projects. This role requires a skilled professional with a strong background in project management, effective communication, and the ability to collaborate with cross-functional teams to achieve successful client implementations.

What you will do

• Lead and drive client implementation projects
• Partner with internal cross-functional areas such as Clinical, Eligibility and Benefits, and external vendors to ensure all client requirements are met and supported throughout the implementation process
• Create a detailed action plan which considers a fixed timeline and can evaluate risks
• Develop the implementation project plan and track progress relative to the plan through weekly update calls and action log maintenance
• Establish client relationships and ensure client satisfaction, starting day one of Implementation
• Assess risks and establish contingency plans
• Communicate project status clearly and concisely to stakeholders, including executive levels
• Drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes
• Manage work and inputs from a variety of stakeholders
• Establish collaborative working relationships and develop optimized cross-functional processes
• Proactively identify business risks and develop high quality strategies & tactics to effectively mitigate
• Conduct "lessons learned" and feedback meetings post-implementation to improve processes for the future

What you need

• Bachelor's degree in business, project management or related field required
• 5+ years of experience in project management
• Healthcare experience, specifically in Pharmacy Benefit Management (PBM) required
• Ability to learn quickly, dive in, and help improve execution
• Client interaction experience required
• Exceptional time management skills
• Strong meeting facilitation experience required
• Demonstrated ability to deliver a completed project
• Strong communication skills (written and verbal)
• Experience working with a team on strategic cross functional projects
• PMP certification preferred

What you get

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives
• Competitive compensation, including equity, with health, dental, vision and other benefits