Client Experience Specialist - Schaumburg

About the role

At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We're a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves.

Responsibilities

- Offer Personalized Care: Greet clients with warmth and professionalism, offer refreshments, guide them to specific service areas, and curate an overall experience aligned with their preferences and needs. - Encourage Future Visits: Schedule clients for their next appointment at checkout, ensuring they continue to enjoy the benefits of our services. - Achieve Key Performance Indicator (KPI) Targets: Success will be gauged through the achievement of objectives including rebooking rates, retail conversion, gift cards, etc. - Champion the Brand: Embrace and embody the values and culture of Tricoci Salon & Spa, becoming a living ambassador of our brand. - Seek Valuable Feedback: Gather insights from departing clients on their experience, showing our commitment to continuous improvement. - Uphold Brand Standards: Ensure waiting areas, reception areas, and other spaces are maintained according to company brand standards. - Facilitate Seamless Communication: Maintain an open line of communication with fellow team members and management, accurately logging messages into our system and ensuring timely communication between team members. - Share Your Expertise: Educate clients on our services, retail products, and promotions, assisting clients in their selections and elevating their experience. - Resolve Inquiries and Concerns: Skillfully address questions, fulfill requests, and resolve concerns, demonstrating your expertise and dedication to the client experience. - Execute Transactional Procedures: Handle cash and credit transactions accurately and efficiently, ensuring strict adherence to established credit card/cash management protocols.

Requirements

- Minimum 1-2 years’ experience in a customer-facing role, preferably in a spa/salon, hospitality, or retail environment. Reservation experience a plus! - Provide mobile customer experience (via headset and tablet) with strong communication and organizational skills. - Ability to anticipate the needs of our clients, consistently going above and beyond to exceed their expectations. - Thrive in a fast-paced environment, maintaining composure and attention to detail even during peak hours. - Strong communication and interpersonal skills with an emphasis on active listening. - Strong communication, excellent communication skills and organizational skills. - Proficient in using computer systems and point-of-sale software.

Qualifications

- Passion for the beauty and wellness industry, with a genuine desire to create exceptional experiences for clients. - Professional appearance and demeanor, representing the Tricoci brand with pride. - Ability to work a variety of schedules including evenings and/or weekends.

Skills

- Minimum 1-2 years’ experience in a customer-facing role, preferably in a spa/salon, hospitality, or retail environment. Reservation experience a plus! - Provide mobile customer experience (via headset and tablet) with strong communication and organizational skills. - Ability to anticipate the needs of our clients, consistently going above and beyond to exceed their expectations. - Thrive in a fast-paced environment, maintaining composure and attention to detail even during peak hours. - Strong communication and interpersonal skills with an emphasis on active listening. - Strong communication, excellent communication skills and organizational skills. - Proficient in using computer systems and point-of-sale software. - Passion for the beauty and wellness industry, with a genuine desire to create exceptional experiences for clients. - Professional appearance and demeanor, representing the Tricoci brand with pride. - Ability to work a variety of schedules including evenings and/or weekends.

Benefits

- Competitive pay - Employee discounts (up to 90% off the Tricoci menu service pricing, 25-50% off retail and more!). - Growth opportunities within a diverse, inclusive and fun working environment - Comprehensive health insurance including medical/rx (including virtual visits) dental, vision, life and disability - Critical Illness, Group Accident and Hospital Indemnity insurance available - Company matching 401(k) Plan - Wellness benefits including EAP with 5 free sessions (per situation) - Paid Leave/Vacation

Pay

- Hourly salary: $15 - $19.50

Schedule

- Ability to work a variety of schedules including evenings and/or weekends.