Client Experience Specialist

Responsibilities

• Nurture owner relationships by applying knowledge of individual Owner needs and goals during the trip planning process
• Identify and solve any issues that may impact an Owner’s flight or trip
• Serve as the lead liaison for Owners, effectively communicating in a precise and timely fashion
• Strive to constantly produce magic moments for all Airshare customers
• Manage trips utilizing all internal resources, personal experience, and the collective knowledge of the Owner Services Team to execute flawlessly
• Prepare itineraries including documentation for all reservations, verifying catering requirements, ground requirements, and ensuring all special requirements are accurate
• Collaborate with all internal stakeholders to ensure impeccable execution for each trip
• Serve as a personal advisor for Owners, offering guidance and recommendations based on knowledge and experience
• Effectively solve problems utilizing an understanding of contractual limitations, aircraft and airport limitations, Federal Aviation Regulations, and other relevant information

Qualifications

• Qualified candidates will have 2+ years of Aviation and/or high-end Customer Service experience
• Your schedules may fall on nights, weekends, and holidays, and you must be able to work them as this is a 24/7/365 operation
• Must possess superior organizational skills, be detail-oriented, and can work proactively and effectively with minimal supervision
• Strong and effective verbal, written, and interpersonal communication skills to work effectively across functional and organizational lines
• Must work well independently and within a team
• Demonstrate an elevated level of professionalism

Benefits and Perks

• Medical, dental, and vision insurance – if you choose to participate, coverage will commence on the first day of the month following your date of hire
• Airshare offers a no-cost medical and dental option at the employee level
• Optional supplemental insurance benefits (accident, hospital indemnity, critical illness, life, short-term/long-term disability, and pet)
• Paid Parental Leave
• Company-paid term life insurance equal to 1.5 times your annual salary
• Two 401(k) retirement plans with employer match – you will be eligible to participate on the first of the month following 30 days of employment
• PTO is accrued based on the length of employment
• 11 holidays per year
• Access to relocation flights
• FREE Full Size on-site Gym with locker rooms and Sauna
• Group Fitness Classes and various activities (pickleball, running club, ping pong, etc.)
• FREE Access to Bicycle sharing
• Indoor and Outdoor Common areas with WIFI
• On-site café and Food Truck on Wednesdays
• Airport shuttle service
• Airshare provides covered parking