Client Experience Specialist

Primary Qualifications and Requirements

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

What's in it for you?

• Hourly wage plus additional commissions and bonuses
• Flexible schedules
• Professional and safe work environment
• Employee Retail Discounts
• Employee rewards program/employee referral bonus
• Monthly Contests with Incentives
• Monthly Spa Services

Additional Benefits

• Member priced gift cards and services for all Hand and Stone employees
• 30% off Retail Products
• Monthly 50 minute Relaxation Massage or Classic Facial free of charge
• Monthly Bonuses and Contests
• Gift Card Commission (Applicable after 90 day exclusion period)

Job Requirements

• Knowledge of Microsoft Office application, Millennium (will train) and basic accounting and retail principles.
• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
• Schedule flexibility to work on weekends (Saturdays and Sundays)
• Bilingual: English and Spanish