Client Experience Specialist

About the role

The Client Experience Specialist plays a pivotal role in a dynamic and client-focused support team. The primary responsibility is to address and resolve client inquiries through clear, effective verbal and written communication, with a strong emphasis on active listening and understanding. The role requires maintaining accurate client records in Salesforce, owning your learning, communicating effectively with your manager, advocating for clients, solving problems efficiently, and representing the client's voice to influence product improvements.

Requirements

• 2+ years in Customer Support, with a preference for Call Center experience.
• 2+ years working with CRM systems; Salesforce experience preferred.
• Experience in SaaS, especially in legal services, is a plus.
• Skilled in optimizing telephonic support systems; DialPad experience preferred.
• 1+ years in legal/litigation support preferred.
• A high school diploma required; advanced studies or equivalent work experience valued.