Client Experience Specialist

About the role

Auffenberg Dealer Group in Shiloh, IL is seeking a Client Experience Specialist who can build genuine relationships with customers through active listening and clear communication. This role involves learning and presenting vehicle features, benefits, and options in a way that’s easy to understand, working closely with managers, teammates, and the business development team to ensure customers have a seamless experience, and following up with customers and maintaining connections for future needs.

Responsibilities

• Build genuine relationships with customers through active listening and clear communication
• Learn and present vehicle features, benefits, and options in a way that’s easy to understand
• Work closely with managers, teammates, and our business development team to ensure customers have a seamless experience
• Follow up with customers and maintain connections for future needs
• Help us maintain Auffenberg's reputation for integrity, service, and customer care

Requirements

• Motivated, professional, ready to learn and grow (recent grads and prior military encouraged to apply)
• Friendly, engaging personality with strong people skills
• Previous experience in customer-facing roles (teller, bartender, retail, call center, service industry, etc.) a plus
• Excellent communication skills, both verbal and written
• Team-oriented with a strong work ethic and positive attitude
• Comfort using technology and CRM tools to stay organized

What We Offer

• Income potential of $42K+ annually with commission and bonuses
• 5-day work week (we respect your time!)
• Paid training and ongoing professional development
• We promote from within — real career growth opportunities
• Full benefits: 401(k), health, dental, PTO, employee discounts
• A culture that values people first — both customers and employees.
• Family First Organization

Benefits

• Full benefits: 401(k), health, dental, PTO, employee discounts
• A culture that values people first — both customers and employees.
• Family First Organization

Schedule

We offer a 5-day work week.

Pay

Income potential of $42K+ annually with commission and bonuses.