Client Experience Specialist

We need to output HTML fragment with sections:

for headings like About the role, Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay, Schedule. We need to extract content from posting. We must not repeat job title as heading. No Job ID etc. We must include sections only when posting has real specific content. We have: - About the role: paragraph(s) after "About The Role". Should be included. - Responsibilities: list of bullet points under "Responsibilities". Should be included. - Basic Qualifications: could be "Requirements" or "Qualifications". The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can combine Basic Qualifications and Preferred Qualifications into a "Qualifications" section, maybe separate Basic and Preferred? But we can have one Qualifications section with both bullet lists. Or we could have "Requirements" for basic qualifications and "Preferred Qualifications" as separate? The instruction says use those headings as examples; we can decide. Probably better to have "Qualifications" containing both basic and preferred. Or we could have "Requirements" for basic qualifications and "Preferred Qualifications" as separate heading if content exists. Since we have both, we could do two sections: "Requirements" (basic) and "Preferred Qualifications". But the instruction says prefer a few substantive sections over many thin ones. Might combine. We also have "Skills": maybe we can extract skills from qualifications: hands-on working knowledge of digital media formats, proficiency with platforms, communication skills, AI tools, etc. Could be a Skills section. We have Pay: compensation range given: $70,125.00 - $146,250.00/yr, plus incentive compensation. So we should include Pay section. We have Benefits: mention comprehensive benefits include healthcare, 401k, backup childcare, education stipends, etc. So Benefits section. Schedule: mention flexible hybrid work options, occasional in-person events, notice. So we can include Schedule section. We must not include boilerplate like EEO, legal, accommodation request, etc. Remove those. We must preserve all substantive information; do not invent or summarize away detail. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

About the role

...

Responsibilities

• ...
...

Qualifications

Basic Qualifications:

...

Preferred Qualifications:

...

Alternatively separate sections: Requirements and Preferred Qualifications. But we need to avoid filler like "commensurate with experience". Not present. We need to ensure we include all substantive info from responsibilities, qualifications, pay, benefits, schedule. Let's extract details. About the role paragraph(s): "As a Client Experience Specialist, you will play a critical role in delivering seamless execution and service across Yahoo Advertising’s brand and performance portfolios. Supporting dedicated sales teams across the Retail, QSR, CPG, Pharma, and Health verticals, you will manage day-to-day campaign planning, launch coordination, delivery pacing, and post-campaign analysis. In this role, you will operate as a proactive problem-solver combining digital media knowledge with modern productivity practices. You will leverage approved enterprise AI tools to streamline operational workflows, surface campaign insights faster, and assist in crafting high-impact reporting for sales partners and advertisers." That's the about role. Responsibilities list: - Client Success Ownership: Serve as the primary operational pre- and post-sale partner for assigned accounts, collaborating with Account Directors to manage campaign timelines, creative asset requirements, and client expectations. - Campaign Execution & Pacing: Oversee full campaign lifecycles from inventory reservation through final billing; monitor pacing and delivery, identifying and troubleshooting discrepancies in partnership with Client Performance (Ad Ops) and technical support teams. - Strategic Planning & Media Coordination: Support proactive media planning and campaign revisions in collaboration with Account Directors, Channel Partnership leads, and Sales Strategy teams across direct IO and programmatic buying paths. - AI-Augmented Insights & Reporting: Utilize enterprise generative AI tools (such as Gemini) to draft performance update summaries, wrap reports, and QBR narratives from raw campaign metrics, verifying all outputs against source platform data before client delivery. - Workflow Automation & Process Enablement: Identify repetitive operational tasks—such as pacing pulls, creative status tracking, and billing reconciliations—and apply AI-assisted workflows and spreadsheet automations to improve team speed and accuracy. - Continuous Improvement & Tool Adoption: Actively participate in testing and implementing approved internal AI tools and ad tech features, sharing prompt templates, workflow efficiencies, and best practices across the Client Experience team. - Cross-Functional Communication: Coordinate issue resolution across ad operations, billing, and product support, leveraging collaboration tools (including Slack AI summaries) to maintain clear cross-functional alignment and timely client updates. Basic Qualifications: - 2+ years of experience in digital campaign management, media operations, digital media planning, or client service within digital advertising. - Demonstrated hands-on working knowledge of digital media formats and channels (display, video, native, and sponsorships) and buying models (direct IO, programmatic guaranteed, PMPs). - Working proficiency with core ad tech and sales management platforms, including Google Ad Manager, DSPs, Salesforce, and advanced Excel/Google Sheets. - Solid written and verbal communication skills, with a track record of translating campaign performance data into clear, client-ready updates. - Practical experience using generative AI tools (e.g., Gemini, ChatGPT, or Copilot) to draft professional communications, summarize complex data, or automate routine daily workflows. - Demonstrated ability to critically evaluate and validate AI-generated content for numerical accuracy, tone, and brand compliance. - A collaborative, solutions-oriented mindset with a commitment to elevating client experiences. Preferred Qualifications: - Experience supporting advertiser accounts within the Retail, QSR, CPG, Pharma, or Health verticals. - Previous experience within a DSP, premium digital publisher, or media agency environment. - Familiarity with audience targeting tools, first-party data activation, and conversion attribution models. - Experience creating structured prompt workflows or templates for repetitive operational documentation. Pay: "The compensation for this position ranges from $70,125.00 - $146,250.00/yr and will vary depending on factors such as your location, skills and experience.The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions." Benefits: "Our comprehensive benefits include healthcare, a great 401k, backup childcare, education stipends and much (much) more." Schedule: "At Yahoo, we offer flexible hybrid work options that our employees love! While most roles don’t require regular office attendance, you may occasionally be asked to attend in-person events or team sessions. You’ll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility. If you have any questions about how this applies to the role, just ask the recruiter!" We should not include the internal career site note. Now produce HTML. We need to decide sections. Option: About the role, Responsibilities, Qualifications (with Basic and Preferred subheadings maybe using

Basic Qualifications:

etc), Pay, Benefits, Schedule. We could also have Skills section but we already have qualifications covering skills. Could add Skills but might be thin. Better to keep Qualifications. Thus output:

About the role

As a Client Experience Specialist, you will play a critical role in delivering seamless execution and service across Yahoo Advertising’s brand and performance portfolios. Supporting dedicated sales teams across the Retail, QSR, CPG, Pharma, and Health verticals, you will manage day-to-day campaign planning, launch coordination, delivery pacing, and post-campaign analysis. In this role, you will operate as a proactive problem-solver combining digital media knowledge with modern productivity practices. You will leverage approved enterprise AI tools to streamline operational workflows, surface campaign insights faster, and assist in crafting high-impact reporting for sales partners and advertisers.

Responsibilities

• Client Success Ownership: Serve as the primary operational pre- and post-sale partner for assigned accounts, collaborating with Account Directors to manage campaign timelines, creative asset requirements, and client expectations.
• Campaign Execution & Pacing: Oversee full campaign lifecycles from inventory reservation through final billing; monitor pacing and delivery, identifying and troubleshooting discrepancies in partnership with Client Performance (Ad Ops) and technical support teams.
• Strategic Planning & Media Coordination: Support proactive media planning and campaign revisions in collaboration with Account Directors, Channel Partnership leads, and Sales Strategy teams across direct IO and programmatic buying paths.
• AI-Augmented Insights & Reporting: Utilize enterprise generative AI tools (such as Gemini) to draft performance update summaries, wrap reports, and QBR narratives from raw campaign metrics, verifying all outputs against source platform data before client delivery.
• Workflow Automation & Process Enablement: Identify repetitive operational tasks—such as pacing pulls, creative status tracking, and billing reconciliations—and apply AI-assisted workflows and spreadsheet automations to improve team speed and accuracy.
• Continuous Improvement & Tool Adoption: Actively participate in testing and implementing approved internal AI tools and ad tech features, sharing prompt templates, workflow efficiencies, and best practices across the Client Experience team.
• Cross-Functional Communication: Coordinate issue resolution across ad operations, billing, and product support, leveraging collaboration tools (including Slack AI summaries) to maintain clear cross-functional alignment and timely client updates.

Qualifications

Basic Qualifications:

• 2+ years of experience in digital campaign management, media operations, digital media planning, or client service within digital advertising.
• Demonstrated hands-on working knowledge of digital media formats and channels (display, video, native, and sponsorships) and buying models (direct IO, programmatic guaranteed, PMPs).
• Working proficiency with core ad tech and sales management platforms, including Google Ad Manager, DSPs, Salesforce, and advanced Excel/Google Sheets.
• Solid written and verbal communication skills, with a track record of translating campaign performance data into clear, client-ready updates.
• Practical experience using generative AI tools (e.g., Gemini, ChatGPT, or Copilot) to draft professional communications, summarize complex data, or automate routine daily workflows.
• Demonstrated ability to critically evaluate and validate AI-generated content for numerical accuracy, tone, and brand compliance.
• A collaborative, solutions-oriented mindset with a commitment to elevating client experiences.

Preferred Qualifications:

• Experience supporting advertiser accounts within the Retail, QSR, CPG, Pharma, or Health verticals.
• Previous experience within a DSP, premium digital publisher, or media agency environment.
• Familiarity with audience targeting tools, first-party data activation, and conversion attribution models.
• Experience creating structured prompt workflows or templates for repetitive operational documentation.

Pay

The compensation for this position ranges from $70,125.00 - $146,250.00/yr and will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions.

Benefits

Our comprehensive benefits include healthcare, a great 401k, backup childcare,