Client Experience Specialist

Client Experience Specialist - AVECCC Gilbert, Arizona $17-$24 per hour Full-time or Part-time opportunity in Gilbert, Arizona Schedule: Sunday - Wednesday, 7p-7a (a variation of 3/12-hr shifts) AVECCC is a 24-hour veterinary emergency and critical care hospital in Gilbert, AZ. As a Veterinary Receptionist, you'll be the first point of contact for clients and pets, working closely with a clinical team that partners with neurologists, internists, dermatologists, oncologists, and a surgical team to provide the highest quality care to our patients. Why Join Arizona Veterinary Emergency & Critical Care Center (AVECCC) At Arizona Veterinary Emergency & Critical Care Center (AVECCC), part of Ethos Veterinary Health, you'll join an organization that prides itself on its core values to drive a dynamic culture. We offer a unique training program with many opportunities to learn and grow, from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers. AVECCC has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness. In Your Day-to-day, You Will Demonstrate excellent customer service and communication skillsDisplay compassion and patience toward clientsAnswer incoming phone calls from clients, veterinarians, and employeesGreet clients and pets upon arrivalHandle emergency situations efficiently and calmlyPresent billing estimates to clients and collect payment for billsAdmit and discharge animal patientsProvide regular updates to clients regarding the status of their pet and/or wait timeDocument phone conversations in the electronic systemMaintain and file patient records and complete all necessary paperworkEnter patient information into the company electronic systemMaintain cleanliness of the facility, including sweeping, mopping, and wiping down surfacesComplete other tasks assigned by your supervisorWork closely with veterinarians, technicians, and support teamsContribute to a positive, team-focused hospital culture What You Bring High School Diploma or GEDOne year of experience as a Client Administrator, Receptionist, or in a customer service related jobComputer proficiencyAbility to multitaskA collaborative mindset and commitment to exceptional patient care Preferred Familiarity with popular breeds of dogs and catsKnowledge of veterinary medical termsEducation or experience in the veterinary fieldAbility to work various shifts, including all major holidays Perks & Benefits Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance Competitive payQuarterly bonusesCE allowanceFull benefit packages401K with a company matchOvernight pay differentialPaid Time Off Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.