Client Experience Specialist

About the role

In the last six years, Atticus has become the leading platform connecting people with disabilities to government benefits and helping victims of accidents, misconduct, and violence get compensation from insurance. We've helped hundreds of thousands of people access over $10B in life-changing aid and earned over 17,000+ five-star reviews. We've raised more than $100 million from top VC firms and are just getting started.

Responsibilities

• Communicate with clients on the phone to understand their situation, determine if we can assist, and provide guidance on next steps.
• Help hundreds of ordinary people (each with a unique story) every week.
• Navigate deeply personal and sad topics with empathy and professionalism.
• Handle many different interactions over the course of a day.

Qualifications

• At least three years of professional work experience, preferably in roles involving talking to customers all day (CX, sales, support, hospitality, etc.).
• Care about people and can interact with folks from all walks of life; able to be supportive to a person in crisis and drive a conversation quickly.
• A quick learner and competent writer, able to master complex new topics and platforms when given instruction and support.

Preferred

• Metrics-driven role with performance exceeding goals and outperforming peers.
• Experience working at high volume, high-performing service/sales/support teams from companies known for great customer service.

Salary and Benefits

This is a rare opportunity to join a startup with strong traction (substantial funding, well-respected backers, tremendous growth, and many happy customers) but still small enough for you to have a huge impact and shape our culture. We offer competitive pay — including equity, bonus, and generous benefits:

• Medical and dental insurance with 100% of employee premiums covered
• 15 vacation days & ~20 paid holidays each year (including two weeks at end-of-year)
• Free membership to OneMedical
• $600/year stipend for internet service
• $1,000 reimbursable stipend for education and training outside of work
• Up to $1,200/year student loan repayment assistance
• 401(k) and optional HSA/FSA

Location

The job is fully remote and we're committed to empowering everyone with flexibility. We care a lot about building a great culture and think some interactions need to happen in person, so we put a lot of thought into retreats, offsites, and other ways to gather.