Client Experience Specialist

What You’ll Do

• Be the first point of contact for guests—greeting them warmly, listening actively, and understanding their needs
• Translate customer concerns into clear next steps for our internal service team
• Communicate updates, timelines, and recommendations in a way that builds trust and confidence
• Cook up appointments, manage expectations, and ensure that each guest’s visit runs smoothly
• Review service recommendations, answer questions, and guide guests toward informed decisions
• Deliver a seamless, positive experience from check-in to check-out
• Maintain accurate records and documentation to support team workflow
• Collaborate daily with technicians, managers, and team members to exceed customer expectations

Who Thrives in This Role

• Enjoy helping people and solving problems
• Communicate with clarity, positivity, and professionalism
• Can stay calm and organized in a fast-moving environment
• Are comfortable learning new systems and processes
• Love building relationships and creating memorable experiences
• Have experience in customer-facing roles (hospitality, retail, guest services, call center, travel, healthcare, etc.)

What We Offer

• Competitive compensation with performance opportunities
• Comprehensive benefits package (medical, dental, vision, etc.)
• Paid time off and company holidays
• Ongoing training and career development
• Supportive team environment with room to grow
• Employee discounts and additional perks

Schedule

Full-time with availability during business hours. Saturday availability is required.