Client Engagement Specalist 3

Summary

The Client Engagement Specialist 3 reports directly to the Safe Outdoor Space Manager. This position will provide direct service to individuals who utilize Keys to Change by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing, physical and mental health services, and other necessary resources to assist in ending their homelessness.

Work You Will Do

• To End Homelessness
• Customer Service essential; committed to treating all clients, visitors and staff with dignity and respect
• Provide accurate and comprehensive information to clients
• Works directly with the SOS & shelter staff to guide clients through Campus services to ensure connection follow through
• Participate in weekly Coordinated Entry Case Conferencing
• Effective communication skills
• Participate in mandatory trainings and weekly meetings
• Maintain organized work area
• Enforce all employee and Campus policies and procedures
• Engage clients with a welcoming and positive attitude
• Update resources regularly to ensure accurate information distribution
• Apply critical thinking in finding quick solutions to individual homelessness
• Aid clients that are assigned to navigators/case managers with document collecting and uploading into HMIS when those staff are offsite
• Document client interactions in HMIS by way of services transactions and notetaking

Must Have

• A high school diploma or equivalent; a minimum of 1 year relevant employment experience, knowledge of homeless resources and the ability to work with individuals with diverse needs
• Clear and professional communication skills, working as a team player and at times, independently; the ability to multitask, work in a fast-paced environment and maintain a calm demeanor in high stress situations
• Show personal responsibility and integrity, show initiative and an ability to work independently; with a sensitivity to cultural diversity, lifestyle understanding is essential
• Written and verbal communication skills (Spanish a plus)
• Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts
• Handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment
• Valid Driver's License/Clean 3-year MVR
• Present a valid Fingerprint clearance card on the first day of employment
• Mobility sufficient to conduct regular duties within a normal office environment
• Ability to lift up to 20 pounds in order to safely manage office supplies and equipment