Client Engagement Management

About the role

The Client Engagement Manager is responsible for the planning, coordination, and execution of strategies, resourcing, and delivery of our client’s Strategic Sourcing and Procurement strategic and operational programs. This role ensures all services are delivered according to schedule and provides exceptional service throughout the engagement while maintaining the accounts P&L.

Responsibilities

• Engage with all levels of client stakeholders to identify key areas of opportunity and lead resources, including global sourcing teams, on-site and off-site delivery teams, to achieve measurable results for the client.
• Develop and implement new Strategic Sourcing and Operational Procurement processes, governance, and spend management controls.
• Prepare appropriate levels of operational reporting and quality measurement reporting through Key Performance Indicators (KPIs) and meet defined Service Level Agreements (SLAs).
• Train and inform staff on process changes as agreed with the Client.
• Deliver value-add solutions to Clients, lead Client engagement meetings, and Quarterly Business Reviews to ensure Chain IQ are delivering against key metrics of success.
• Work with sourcing teams to ensure accounts achieve savings targets.
• Strengthen relationships with client business partners to increase spend coverage.
• Support overall revenue targets for the region through supporting Transformation Services team in the Americas region.
• Drive strategic growth through revenue expansion from existing accounts on a yearly basis.
• Ensure Client Development Plans are accurate and complete.
• Ensure stakeholder mappings are complete and actions are occurring to deepen relationships with the client.
• Assure accurate documentation and pipeline reporting out of Salesforce for all expansion opportunities.
• Drive account profitability by holistically assessing the growth potential of the account and the respective internal delivery model of the existing client portfolio.
• Be a positive role model and help implement change and the company strategy in all aspects of our delivery.

Requirements

• A minimum of 5+ years of proven track record of success in account management or service delivery within the professional services industry.
• Candidates with 8+ years of experience with a combination of account management and strategic procurement will be considered at a higher seniority.
• Experience building proposals and pricing sheets for services for enterprises.
• Expertise in facilitating change management during transformative programs spanning multiple business areas.
• Proven experience in delivering results in complex matrix environment.
• Possess the ability to influence and drive change in complex environment and often without direct authority.
• Gravitas to operate at the most senior levels of both the Client and Chain IQ.
• Commercial focus with high degree of Client centricity.
• Be a team player with the ability to work under pressure and high flexibility.
• Strong communication, presentation, and people leadership skills.
• Leadership of professional sourcing, operational procurement, and nearshore and offshore remote staff.
• Advance Microsoft PowerPoint and Excel skills required.