Client Engagement Manager

Responsibilities

• Build and nurture relationships with institutional landlords, developers, and ownership groups
• Maintain consistent, professional communication with existing clients
• Support brokers in managing and expanding key client relationships
• Deliver polished, high-quality client experience, including greeting clients, directing inquiries, scheduling appointments, supporting national platform initiatives
• Serve as a point of contact for internal teams, clients, and outside brokers
• Support President, Global Head of Industrial & Logistics Capital Markets with recruiting initiatives
• Cook up and manage the team's database, including client and prospect records
• Track client relationships, prospects, and deal pipeline activity
• Aid in preparing, updating, collating, and packaging reports as instructed by the team
• Prepare, and submit expense reports
• Maintain confidentiality of sales, marketing, client, and proprietary information in all communications
• Perform other administrative functions and duties as assigned
• Build, maintain, and enhance the team's database, including client and prospect records
• Create, maintain, and purge files and records, including real estate transaction files
• Create systems that improve organization, efficiency, and proactive outreach
• Build and maintain pipeline reports
• Translate market data into clear, client-ready insights and presentations
• Support pitches and strategic client discussions
• Cook up with centralized marketing, analysis, and research groups to compile financial, marketing, and client-specific property data into customized information packages
• Ensure data accuracy and usability across the team
• Identify and implement tools to improve team productivity
• Leverage AI to streamline research, reporting, and marketing workflows
• Help modernize processes and increase overall team efficiency
• Serve as a resource for technology adoption and best practices

Qualifications

• 3-5 years of Commercial Real Estate experience
• Real estate license or willingness to obtain one is preferred, but not required
• In-depth knowledge of sales and marketing administrative and operational policies, procedures, and general business practices
• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) or Google Workspace
• Ideal Candidate: Confident communicator with strong interpersonal skills, highly organized and detail-oriented, proactive self-starter who takes initiative, analytical thinker who can turn data into insights, comfortable interacting with sophisticated, institutional clients, tech-savvy with an interest in leveraging technology and AI, able to exercise sound judgment and discretion when handling confidential information, comfortable managing multiple, competing priorities in a fast-paced environment