Client Engagement Advisor

We are seeking a talented individual to join Marsh’s Business and Client Services team in Austin, TX. This hybrid role requires working at least three days a week in the office.

About the role

The Client Engagement Specialist is a senior-level role within Marsh's Business and Client Services team, serving as a strategic liaison and subject matter expert for client lifecycle management and agreement administration. This position bridges client-facing teams, operations, and specialist functions to ensure seamless, compliant, and exceptional service delivery throughout the entire client engagement lifecycle. As the primary escalation point and workflow manager for client change events (agreement amendments, off-cycle renewals, and ad-hoc requests), this role drives process excellence, mentors team members, and ensures every client interaction is accurate, timely, and aligned with organizational standards. The Client Engagement Specialist combines operational expertise with strategic thinking, serving as a trusted advisor to business leaders and a key driver of continuous improvement initiatives.

Responsibilities

• Serve as the primary intake and escalation point for client change requests, including amendments, off-cycle renewals, anniversary reviews, and ad hoc support.
• Triage incoming work, assign ownership, and coordinate handoffs across Client Management, Account Management, and partner teams.
• Advise business leads and client service teams on agreement structure, approvals, redlines, renewals, and signature workflows.
• Monitor queues, track progress, identify at-risk items, and remove blockers before they affect service or compliance.
• Review agreements and agreement data for quality, accuracy, and compliance; drive corrections as needed.
• Develop templates, checklists, and workflow improvements that increase efficiency, consistency, and client satisfaction.
• Coach team members and support cross-functional collaboration on complex client lifecycle events.

Requirements

• 5+ years of experience in client servicing, account management, operations, client support, or agreement administration.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills and the ability to collaborate across teams and levels.
• Proficiency with Microsoft Office; knowledge of compliance, regulatory, and fiduciary requirements.
• High school diploma or equivalent required; bachelor’s degree preferred.

Skills

• Experience in insurance or financial services client servicing or operations.
• Experience with DocuSign CLM, SharePoint, Power Platform, or workflow automation tools.
• Experience coaching teams, leading process improvements, and using AI tools in a professional setting.

Benefits

• Professional development opportunities, interesting work, and supportive leaders.
• Vibrant and inclusive culture with talented colleagues to create new solutions and impact for colleagues, clients, and communities.
• Career opportunities, benefits, and rewards to enhance well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

This is a hybrid role requiring at least three days per week in the office. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.