Client Advisor

About the Role

A Sales Associate at Roger Dubuis is responsible for achieving sales goals while ensuring the best customer experience.

Responsibilities

• Achieve the boutique monthly and annual sales turnover, in line with Roger Dubuis commercial strategy, sales ceremony, and client service excellence.
• Cultivate and develop a network and a loyal clientele.
• Provide excellent customer service and after-sales experience to clients.
• Deliver bespoke experiences for Ultra High Net Worth Individuals (UHNWI) clients to keep them engaged with the brand.
• Share the Roger Dubuis story, our commitment to quality standards, and collections with clients.
• Generate new business opportunities through participation in social functions within the community; invite current and prospective clients to in-boutique events and utilize social media platforms to reach out to clients.
• Enrich the customer database with accuracy, communicate on novelties, events, giftings, campaigns, and reporting (CRM).
• Maintain high standards of boutique presentation and ensure merchandise is properly maintained and secured at all times.
• Follow all implemented Maison policies and procedures involving security, consignments, after-sales services, and valuation requests.
• Actively participate in meetings, cycle inventory counts, and all daily operations as required.
• Assist fellow Boutique Ambassadors during a sale—e.g., customer service, gift wrapping, conveying pieces from the stock.
• Perform all “back of the house” activities that make the boutique operate smoothly.
• Perform any selectivity entrusted task by the Boutique Manager—e.g., re-stocking, display, sales accessories follow-up, and maintenance.
• Respect, apply, and promote compliance and security rules.

Qualifications

• Possess an entrepreneurial mindset.
• Team player with great organizational skills.
• Passionate about High Watchmaking and UHNWI Lifestyle.
• Sensitive to the luxury watch industry and competitors.
• Comfortable working with an UHNWI international clientele.
• Bachelor’s degree or equivalent preferred.
• Travel required (40%).

Skills

• Team player, hard worker, and positive attitude.
• Ability to work in a fast-paced environment.
• Excellent interpersonal, communication, and organizational skills.
• Creative, entrepreneurial, and proactive.
• Fluent in English (Mandarin and Spanish are a plus).

Benefits

Richemont offers a comprehensive benefits program to support employees and their loved ones, including:

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Income protection solutions including life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off to support local community initiatives.

Pay

Expected salary range: $25 – $28 per hour. Salary will be determined based on relevant skills and experience.