Client Engagement Manager

CCL Hospitality Group Pay Grade: 13 Salary: $90,000 - $100,000 Other Forms of Compensation: This role is remote. With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence. With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions. Job Summary This individual will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction. Key Responsibilities: Provides continued high standard of service and communication to maintain client baseSurveys existing accounts for new opportunitiesManipulates data as needed for internal business reviews/meetingsPerforms an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performanceManages internal resources to problem solve for issues that have happened in the fieldServes as liaison between client and sector to ensure all relevant information is communicatedPerforms other duties as assigned Qualifications: Bachelor’s Degree3-5 years of experienceDemonstrated ability to prepare, analyze and present complex business reviews to ClientsExcellent interpersonal communication and negotiation skills coupled with a strong customer service orientationDemonstrated ability to use analytical and intuitive judgment and sound decision makingStrong problem solving skillsStrong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel Apply to CCL today! CCL is a member of Compass Group USA About Click here to Learn More about the Compass Story Associates at CCL are offered many fantastic benefits. MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanFlexible Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CCL.pdf Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. CCL maintains a drug-free workplace. Req ID: 1569682 CCL Hospitality Group Caitlin Pham [[req_classification]]