Client Engagement Manager

About the role

The Client Engagement Manager (CEM) is responsible for the negotiation, creation, approval, and the implementation of national projects. These responsibilities include business development, project development, budget management, execution monitoring, issue resolution, reporting, and up-selling. The CEM must provide a high level of service to clients, collaborate across Acosta Group lines of business, and drive a culture of sales and service excellence.

Responsibilities

• Own and effectively manage all aspects of client and project-specific budgets, including working with clients to ensure on-time payments for work completed.
• Develop new clients at the national or regional level, partnering with Business Development to identify opportunities and grow pipeline.
• Establish, grow and maintain sound existing client relationships.
• Understand client needs and proactively provide updates, project results, insights, reporting, and additional knowledge to grow the relationship.
• Work with the VPMDs Division Managers, POD Business Units, and COMs to grow business and new projects with existing clients through intelligent, consultative selling.
• Create sales tools “strategy/decks/success stories” for use across all Acosta Group business units.
• Develop insights into current and prospective clients, leveraging a variety of data sources.
• Work with project creation COE for the loading of all retail projects, all billing work, aging, tracking execution of all retail tasks, using Axis following established rules and guidelines.
• Implement and maintain national projects within the set parameters of the contract or statement of work.
• Continually grow knowledge of the industry, market, client and customers to most effectively sell our services.
• Take lead on development and implementation of corporate initiatives/special projects.

Qualifications

Performance Metrics: Sales revenue target, Customer service (NPS)

Skills

• Strong interpersonal skills, understanding how to develop and maintain business relationships
• Critical thinking ability, connecting pieces of information together across varied data sources
• Strong communication skills, both verbal and nonverbal, for writing, speaking, listening and presentations
• Basic analytical skills
• Negotiation skills
• Collaboration
• Consultative and insights-based selling skills
• Business and financial acumen

Education and Experience

Bachelor’s degree (B.A. in Business) preferred. Four+ years of business experience, preferably in sales or business development.

Specific Skills and Requirements

Intermediate Microsoft Office knowledge. Supervisory Responsibilities: NA. Working Conditions: Office Environment. Travel Requirements: 5-10 overnights per year may be required.

Pay

Salary Range: $61,500.00 - $76,900.00