Client Engagement Manager

About the role

This opportunity is within the EVERSANA Deployment Solutions business unit, which partners with top tier pharmaceutical, medical device and biotechnology companies to provide better, smarter, faster solutions for the industry. The Client Engagement Manager applies Commercial operational services knowledge and project management processes obtained through education and experience to partner with Business Development and the Deployment Solutions leads to increase operational efficiencies and provide project support from the time an opportunity is officially pursued through hand-off to the Account Activation team.

Responsibilities

• Utilize a systematic and repeatable approach, to inspect a business opportunity and to disarm and/or remove all types of organizational barriers and to identify the appropriate SMEs to assist with operational design and execution.
• Works closely with Business Development to capture project requirements, scope and success metrics.
• Responsible for post-win Salesforce documentation for all business opportunities.
• Mobilizes a cross-functional team appropriate to the opportunity, e.g., CRM, Incentive Compensation, Data, Reporting etc. to establish and document project development strategy, schedule, costs, budget and resource needs.
• Works with the appropriate SMEs to establish the execution plan weighing tradeoffs.
• Continuously tracks project activities, risks, and issues to ensure opportunity progress on schedule while meeting established customer requirements.
• Works directly with Business Development and the SMEs when needed to drive issues to closure, and/or escalates issues and mitigation recommendations to Deployment Solutions management.
• Solves people and team dynamic issues for the effective performance of the operations team in completing their assignments.
• May work with other program managers on interdependencies with other simultaneous projects.
• Schedules and leads timely status review meetings, and formal project reviews.
• Support GDM with SOW Operational Services details applicable to each opportunity.
• Other duties as applicable to your assigned projects or departmental needs.

Qualifications

• BA/BS degree or 5+ years of equivalent/relevant experience.
• Minimum 3+ years of experience in a client services, operational management, or account manager role.
• Preferred: Minimum of 3+ years of prior Life Sciences Industry-specific experience working in field sales administration/operations.
• Basic understanding of Life Sciences Commercial operations to include Field Sales, Medical Affairs, Market Access, Clinical Educators, and Engagement Center programs.
• Basic understanding of Sales Force Automation, CRM (e.g., Salesforce.com), Reporting/Analytics, Targeting/Alignments, Incentive Compensation and Data Management.
• Excellent oral/written presentation skills as well as interpersonal skills with the flexibility in dealing with different personality types.
• Strong customer service and account management skills.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word).
• Fundamental understanding and application of project management principles and skills.
• Strong aptitude towards usage of automated systems.
• Strong analytical skills.
• Able to translate customer needs into technical requirements.
• The drive for self-development, the ability to collaborate, and an action-oriented work ethic.

Physical/Mental Demands And Working Environment

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.