Client Engagement Customer Support

Job Number: 26-01848 Unlock your next career opportunity with a global leader shaping the future of business and technology. ECLARO is looking for a Client Engagement Customer Support to support our client in Irving, TX. ECLARO’s client is a global research and advisory leader that helps organizations unlock growth, solve complex challenges, and make confident decisions through trusted expertise and insights. Ready to take the next step in your career? Apply today and be part of a team making an impact worldwide. Position Overview: Client Engagement Services (CES) Specialists provide world-class service by engaging directly with clients or internal stakeholders across Client to coordinate requests with Client Business & Technology Insights Analysts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills in complex scenarios, and a willingness to learn with a high degree of ambition and drive. In the role of CES Specialist, you will act as a connector between internal and external Clients and the Client Analyst community to problem solve around our clients most pressing technology and business-related questions and problems. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future visa sponsorship. Responsibilities: Interprets client needs and identifies the most relevant Client Analyst to fulfill the requestProvides research and resources to business leaders to help improve their businessesPartners with internal stakeholders on client needsReads industry research and develops understanding of complex topicsProvides executive level customer serviceBuilds strong working relationships with the Client Business & Technology Insights Analyst community and receives unlimited access to all Client research content Qualifications: Bachelor's degree and/or equivalent customer service experienceExperience in proactive problem solving with complex scenariosStrong time management and organizational skillsAnalytical mindsetStrong business acumenGreat written and verbal (live) communication skills, able to adjust style based on audienceTechnologically savvy: able to quickly learn new systems and toolsWorks well in team environmentGrowth mindset with self-starter attitudeStrong interest in business and technology along with a willingness to learn If hired, you will enjoy the following ECLARO Benefits: 401k Retirement Savings Plan administered by Merrill LynchCommuter Check Pretax Commuter BenefitsEligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact: Mark Samson Msamson@eclaro.com Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.