Client Coordinator (Paralegal Experience Required) (32347)

About the role

The Client Coordinator position at ExamWorks is ideal for a paralegal with experience in the state of Florida who is looking to advance their career in a dynamic, fast-paced environment.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Aid in the resolution of customer complaints and quality assurance issues.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum one-year clerical experience; or equivalent combination of education and experience preferred.
• Paralegal experience.
• Complete knowledge of general computer, fax, copier, scanner, and telephone.
• Knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Qualified typist with a minimum of 40 W.P.M.
• Accuracy, thoroughness, and responsibility for quality of work.
• Exceptional communication skills.
• Ability to work independently, prioritize work activities and use time efficiently.
• Confidentiality.
• Focus and concentration under normal or heavy distractions.
• Ability to work well under pressure and or stressful conditions.
• Ability to manage change, delays, or unexpected events appropriately.
• Follow all company policies and procedures in effect at time of hire and as they may change or be added from time to date.

Benefits

ExamWorks offers competitive benefits including medical, vision, dental, paid time off, and a 401(k).