Legal Client Experience Coordinator

About the role

This role is available full-time Monday through Thursday from 9 AM to 6 PM on-site. No remote work is permitted.

Responsibilities

• Communicate effectively with clients in person, by phone, and in writing, maintaining a positive and empathetic demeanor.
• Manage a variety of tasks and projects, prioritizing them according to deadlines and adjusting to changing priorities.
• Identify and address potential issues proactively, contributing to the firm's continuous improvement efforts.
• Collaborate closely with colleagues to ensure smooth workflow and high-quality client service.

Requirements

• Experience in a small firm setting, though not entry-level.
• Proficiency with Mac computers, not PC.

Qualifications

• Kindness, friendliness, and a collaborative spirit.
• Discretion, sound judgment, and a professional presence.
• Emotional intelligence and the ability to handle challenging interactions.
• Organizational skills and the ability to manage multiple tasks independently.
• Able to stay calm under pressure and embrace constructive feedback.

Skills

• Strong emotional intelligence and interpersonal skills.
• Ability to communicate effectively with diverse clients and maintain confidentiality.
• Comfortable handling sensitive topics and providing emotional support.
• Curiosity and resourcefulness in approaching job responsibilities.
• Willingness to challenge ideas and suggest improvements.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$56,160 - $72,800 annually.

Schedule

Full-time, Monday through Thursday, 9 AM to 6 PM on-site.