Client Experience Coordinator

About the role

We are seeking a highly skilled Client Experience Coordinator in our St. Louis Office who thrives in complex, high-touch customer situations and brings exceptional issue resolution and de-escalation expertise.

Responsibilities

• Provide general support to members and carrier partners via phone and email for questions relating to things such as system issues, payment questions and program guidelines.
• Communicate with members, carrier partners, and policy holders to investigate, identify and resolve customer service issues and low to mid-level workmanship/warranty complaints.
• Aid in entering and saving claims, reassignments, service area and contact changes, and other department administrative tasks.

Requirements

• 2-4 years’ experience within customer service support or insurance industry experience.
• Ability to easily learn new complex software programs or gain a general familiarity of the programs offered by our technology partners such as Xactware, Mica, Symbility, and ITEL.
• Requires basic math knowledge and the ability to conceptualize dimensions.
• Intermediate computer skills in Microsoft Office, Word, Excel, Access, and Outlook as well as proficient keyboard skills.
• Excellent verbal and written communication as well as customer service skills.
• Strong interpersonal and de-escalation skills.

Qualifications

Experience within the insurance industry or claims environment is highly preferred, as this role regularly supports warranty and workmanship-related cases.

Skills

• Customer service skills.
• De-escalation skills.
• Software proficiency (Xactware, Mica, Symbility, ITEL).
• Basic math and dimension conceptualization.
• Microsoft Office proficiency (Word, Excel, Access, Outlook).

Benefits

In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays with some additional remote opportunities for later shifts.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on the schedule are not specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.