Client Experience Coordinator

Responsibilities

• Welcome clients, guests, and vendors warmly and professionally.
• Answer and direct incoming phone calls while maintaining a high level of professionalism and client care.
• Manage the front office area to ensure an organized and professional environment.
• Handle incoming and outgoing mail, packages, and deliveries.
• Aid with administrative and clerical tasks such as scanning, copying, data entry, and file organization.
• Support the Intake Department with prospective client communication and intake-related administrative tasks.
• Follow up with potential new clients regarding consultations, documentation, and contract completion.
• Make reminder calls and send communications regarding appointments and requested information.
• Maintain accurate data entry and documentation within the firm’s systems.
• Aid with collecting client feedback and online reviews.
• Provide administrative support to attorneys and staff as needed.
• Assist with special projects and operational tasks as assigned.

Qualifications

• 1+ year of experience in a receptionist, customer service, administrative support, or client-facing role preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Professional demeanor with strong interpersonal skills.
• Comfortable learning and using technology and office software systems.
• Experience in a law firm or medical office is a plus, but not required.
• Ability to thrive in a fast-paced, high-accountability environment.