Client Experience Coordinator
About the role
Patterson Auto Group is seeking a Client Experience Coordinator to join their team at the all-new Tustin Kia location. This is a hospitality-driven position, not a sales role, ideal for someone who takes pride in delivering exceptional customer experiences.
The role involves setting the tone for every visit, ensuring each customer feels welcomed, comfortable, and well taken care of from the moment they arrive.
Key Responsibilities
- Warmly welcome and greet all guests entering the dealership
- Create a comfortable, professional, and hospitality-focused environment
- Introduce clients to the appropriate sales or service team members
- Support seamless communication between departments to enhance the guest experience
- Maintain a clean, organized, and inviting front-of-house area
- Aid in light phone duties, including directing calls appropriately
- Help ensure every guest interaction reflects the dealership’s commitment to excellence
What We're Looking For
- A genuine love for working with people and creating positive experiences
- Strong organizational skills and attention to detail
- A professional, friendly, and welcoming demeanor
- Ability to multitask and stay composed in a fast-paced environment
- A team-oriented mindset with a proactive attitude
- Hospitality or customer service experience is preferred, but not required
- Someone who is excited to be part of a growing, high-energy team and contribute to something special
What Makes This Role Unique
- This is not a sales position—it is focused entirely on hospitality and guest experience
- You are the first impression of the dealership and play a key role in shaping customer perception
- Your contributions directly support high customer satisfaction scores
- Bonus opportunities are tied to overall dealership performance in delivering exceptional experiences
- Work in a brand-new, high-growth environment at our Tustin Kia location
Pay
The Client Experience Coordinator Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.00 and $22.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Benefits
Compensation: Fixed Pay (Non-Commission Role) + Customer Satisfaction Bonus + Benefits