Client Experience Coordinator

Role Overview

We are looking for a Client Experience Coordinator who will be the first point of contact for our clients, ensuring they feel valued and integrated from their very first interaction with us. Your role will be instrumental in creating incredible experiences for our clients at The Guild.

Key Responsibilities

• Lead Management: Receive and manage incoming leads via email and phone. Ensure timely follow-up with leads to schedule sales appointments.
• CRM Management: Enter and maintain accurate customer data in our CRM. Track client interactions for effective future follow-ups.
• Client Support: Handle inquiries from existing clients, providing personalized attention to their project needs. Address any concerns or questions promptly and professionally.
• Experience Enhancement: Ensure a high-quality experience for clients throughout their journey with The Guild. Collaborate with team members to promote a seamless process and ongoing support.

We're Looking for Someone Who

• Loves working with people and building relationships.
• Is organized and detail oriented.
• Enjoys executing tasks efficiently.
• Identifies with and embodies our culture and values.
• Is passionate about delivering quality experiences from start to finish.
• Has experience with Job Nimbus or other CRM systems (a plus).

Why Join Us?

If you value working in a supportive environment where you can truly make a difference in people's lives, we would love to talk to you. At The Guild Collective, we don't just talk about our values, we live them every day.

Schedule

N/A

Pay

$35K-45K depending on experience