Client Care Worker/Customer Care Worker

Customer Care Worker

The Schwartz Men’s Shelter is a 24/7 shelter for men, operated by the New York City Department of Homeless Services. For more information, visit this link.

Principal Responsibilities

• Oversee client participation in daily program activities
• Maintain client rights and ensure adherence to program rules and routines
• Escort clients to appointments, manage bed assignments, and collect census data
• Distribute linens and supplies, manage access booths, and update log books
• Accept new clients in electronic records databases
• Provide optimal customer service by issuing meal cards, mail, medication, lockers, and toiletries
• Make scheduled rounds to safeguard clients and property, promoting appropriate behavior
• Respond to emergencies including crisis management, first aid, CPR, and fire response as needed
• Complete incident reports as outlined by the Program Manual and Funder guidelines
• Report any violations of client rights, non-compliance of rules and regulations, and criminal activity promptly to the Operations Manager
• Drive agency vehicles to transport clients and staff, as assigned

Minimum Qualifications

• A high school diploma or GED
• One year of relevant experience preferred
• Clean and valid driver’s license preferred

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retail Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.